|
| Can you send someone up, please? The bulb in my bedside is broken.
| A
| Oh, I’m sorry. I didn’t notice that. I’ll empty it for you.
|
|
| Can you send a chambermaid to room 303? The bed-sheets haven’t been changed.
| B
| Really? I’m very sorry about that. Some of our staff are still going through training, you see. I’ll make sure she comes back and clean it right away.
|
|
| Hello. I’m in room 217. Does nobody look after the plants here? The plant in my room is almost dead.
| C
| Sorry about that sir. I’ll ask the floor maid to vacuum it at once.
|
|
| I’m not satisfied with this room. The carpet is very heavy.
| D
| Certainly, sir. The Housekeeper will be up to replace it right away.
|
|
| You haven’t finished this room yet, have you? The ashtray needs emptying.
| E
| I’m very sorry, madam. The chambermaid should have changed them. I’ll tell the housekeeper to come up and change them now.
|
|
| I’ve just unpacked and there’s a small problem in my room. There are no coat hangers in the wardrobe.
| F
| Thank you for mentioning it, madam. The Housekeeper is usually very careful about watering them, but she’s been on holiday this week. I’ll send someone up to water it now.
|
|
| I’m afraid the chambermaid hasn’t done a very thorough job in my room. The bath hasn’t been cleaned.
| G
| Oh, dear. I don’t know how that happened. Somebody must have taken them. I’ll bring some up to your room right away.
|
Very often dissatisfied customers write letters of complaint, describing the difficulties they had during their stay or the unpleasant experience of being a guest at the hotel which did not live up to their expectations.
