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Read and practice saying the dialogue
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| R | Your bill, sir. |
| G | Thank you. Can I pay in Euros? |
| R | Yes, sir. That’ll be OK, we take all foreign currency. |
| G | Oh, I think the bill is wrong. We didn’t have laundry service. |
| R | One moment, sir, I’m sorry, this is not your bill. I confused you with another room. I’ll get you the right bill. I’m sorry about that. |
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| R | Reception. |
| G | This is Room 112. Our room isn't ready for us. There are no towels, soap and toilet paper in the bathroom. |
| R | Oh, I'm sorry, madam. These things should have been ready for you. I'll contact the Housekeeping straight away. |
| G | Oh, and the noise in 113, next door to me, is awful. Can you do something about it? |
| R | Of course, madam. I'll speak to the people there immediately. |
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| R | Good morning, Mrs Dupont. Is everything all right? |
| G | No, it’s not. Someone’s stolen some of my valuables – two rings and a golden watch. |
| R | I'm very sorry to hear that, madam. Where were they? |
| G | In my room. And the door was locked. It can be only one of your staff. I want my things back. And fast. |
| R | Well, I can certainly understand that you're upset about losing them and we'll do all we can to help. If they really are missing, it's a matter for the police. |
| G | What do you mean, "if they are missing"? I told you they were. |
| R | Yes, madam, but first I'll have one of the Housekeeping staff look through your room in case they're still there. But I must say we are not responsible for your valuables. You should have deposited the valuables with the Reception. It says so on the Key Card. |
| G | That's not good enough. I want to see the manager. Immediately. |
| R | I'll be glad to call the manager for you, madam, but he'll certainly say the same. We have very clear instructions about valuables and we must follow them. |
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Дата публикования: 2015-09-18; Прочитано: 754 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!
