Yes, sir. That’ll be OK, we take all foreign currency.
G
Oh, I think the bill is wrong. We didn’t have laundry service.
R
One moment, sir, I’m sorry, this is not your bill. I confused you with another room. I’ll get you the right bill. I’m sorry about that.
****
R
Reception.
G
This is Room 112. Our room isn't ready for us. There are no towels, soap and toilet paper in the bathroom.
R
Oh, I'm sorry, madam. These things should have been ready for you. I'll contact the Housekeeping straight away.
G
Oh, and the noise in 113, next door to me, is awful. Can you do something about it?
R
Of course, madam. I'll speak to the people there immediately.
****
R
Good morning, Mrs Dupont. Is everything all right?
G
No, it’s not. Someone’s stolen some of my valuables – two rings and a golden watch.
R
I'm very sorry to hear that, madam. Where were they?
G
In my room. And the door was locked. It can be only one of your staff. I want my things back. And fast.
R
Well, I can certainly understand that you're upset about losing them and we'll do all we can to help. If they really are missing, it's a matter for the police.
G
What do you mean, "if they are missing"? I told you they were.
R
Yes, madam, but first I'll have one of the Housekeeping staff look through your room in case they're still there. But I must say we are not responsible for your valuables. You should have deposited the valuables with the Reception. It says so on the Key Card.
G
That's not good enough. I want to see the manager. Immediately.
R
I'll be glad to call the manager for you, madam, but he'll certainly say the same. We have very clear instructions about valuables and we must follow them.
****
G
Hello, front desk?
R
Yes.
G
This is Ann Tudor from Room 504.
R
How can I help you, Mrs Tudor?
G
I want to take a shower and there is no hot water.
R
I can't understand that. Have you turned the handle all the way to the right?
G
I've been trying to get hot water for ten minutes! It's cold.
R
Well, a lot of people take showers before breakfast. Maybe if you wait a while, it'll be warm again.
G
Wait! I have three appointments this morning and I want to wash and dry my hair.
R
Are you sure that there is absolutely no hot water?
G
Of course!
R
I'll contact the Maintenance and they will send someone up right away.
G
Who will that be?
R
The engineer.
G
Who is the engineer?
R
The engineer is the person who looks after all building maintenance. He will be there in two minutes.
G
OK, but don't send anyone for five minutes, I'm still in my nightdress.
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