For the Attention of Real Property Department

Dears Sirs

Your firm has been recommended to me by one of your long-standing clients, Mr. Simon Jones.

I am writing in connection with my plans to purchase some property in Oxfordshire and I wish to instruct a competent firm of solicitors to handle the deal.

I will be grateful if you could kindly send me a copy of your standard terms and conditions.

I look forward to hearing from you

Yours faithfully

Jeremy Glenwood

Turner, Jones, Smith & Co.

Worcester House

7 Old Hall Street

Oxford

OX1 &PB

12 March 2008

Mr. Jeremy Glenwood

32 Granville Road

Sheffield

S1 4LT

Dear Mr. Glenwood

Thank you for your enquiry of 7 March.

I confirm that this firm would be glad to act on your behalf in relation to the property transaction. I am a Senior Assistant Solicitor in this firm’s Real Property Department, and this matter has been passed to me to deal with.

I enclose a copy of our standard client care letter in duplicate. This sets out our terms and conditions. Please read these through, and, if they are acceptable to you, kindly sign and return the duplicate copy.

I look forward to hearing from you.

Yours sincerely

Diana Folkner

Diana Folkner

Enc.

Client care letter

CLIENT CARE LETTER

Gumbert and Partners Solicitors Amberton Road, Leicester LE 2 9TV     Mrs E. Dancey !B Brambles Leicester LE1 8RC   Dear Mrs Dancey   Thank you for instructing Gumbert&Partners to act on your behalf. I set out below the terms and conditions on which your case will be conducted.   Management of the matter I am a partner in this firm and will have overall responsibility for your case. Work will be delegated to other staff as and when appropriate.   If you have any queries at any stage, they should be raised initially with me. If I am unable to resolve the matter to your satisfaction, please contact our client care partner, Ms Felicity Matterson. The matter will then be investigated under our client complaints handling procedures with a view to resolving any differencies. The result of any investigation will be notified to you as soon as possible. If we cannot resolve the matter to your satisfaction, the Law Society provides a complaints and redress system.   Terms of business Basis for charging   This firm general practice is to charge on the time basis. My charging rate is £195 per hour. Other applicable current hourly rates are: Partners / associates: £155 - £195 Solicitors / consultants: £125 - £165 Legal executives: £110 - £140 Administrators / case workers: £75 - £140 Trainee solicitors: £90 Secretaries: £50 All routine letters and telephone calls are deemed to be six minute time units for the purpose of charging. Payment Billing periods Terms of settlement ………………………………………………………..   If you agree with the terms set out above, please sign and return one copy of this letter.   Yours sincerely Jane Fletcher (Mrs) Partner