I’m signing out today

Dialogue 1

A: You are signing out today, sir, aren’t you?

B: Yes, I’ll only pack my suitcase and come down

A: Shall I send the porter to help you with the baggage, Mr. Pavlov?

B: Yes, please. And have him call the taxi for 11 o’clock.

A: Just a minute, Mr. Pavlov. Where are we to forward your letters?

B: I’m leaving for home. You have my address, haven’t you?

Dialogue 2

receptionist: Good morning, madam. How can I help you?

guest: I'd like to check out, please.

receptionist: Certainly, madam. I'll get your bill. What room are you in?

guest: 702.

receptionist: Here you are, madam. Would you just like to check it through?

guest: Yes... Can you tell me what this item is for?

receptionist: That was the morning papers you had.

guest: But I don't think I ordered any papers.

receptionist: Didn't you? I'd better check the voucher... You're quite right. Those papers were sent to 703. I'm very sorry about that, madam.

guest: That's quite all right. Actually there's another thing: I didn't order anything from room service either. Do you think there's some mistake? Oh, look! I've been given the wrong bill - this is 703 not 702!

receptionist: I'm awfully sorry.

guest: That's all right. I thought it was a bit odd.

receptionist: Here you are. Miss Smith, isn't it?

guest: Yes. Ah, that looks better. Everything seems to be fine. Oh, there's just one last thing. I wasn't sure about service charges in the restaurant. Are they included?

receptionist: Yes, madam.

guest: Good. I thought so.

receptionist: How would you like to pay?

guest: Do you accept Visa?

receptionist: Of course. If I could just have your card.

guest: Here you are.

receptionist: Thank you... That's fine. I hope you have a pleasant journey.

guest: Thank you. Goodbye.

Work in pairs. Practise the conversations, using the ideas above. One of you is the hotel guest; the other is the receptionist.

Exercise 37. Act out conversation with a partner using this diagram. You can add ideas of your own if you like:

S1: Can I settle the bill, please?

Can I check out now please?

I’d like to check out now, please?

S2: Certainly (sir). I’ll just get your bill.

How are you paying?

How would you like to pay?

(Are you paying by) credit card? Cheque?

S1: By cheque if that’s all right.

By credit card, please. Do you take (Visa)?

S2: Certainly (sir).

If I could just have your card a moment.

S1: I’m sorry (sir). I’m afraid….

….this card has expired.

….this card is no longer valid.

Do you have your new card?

S2: Oh dear. I’m sorry.

Here’s my new card.

Here’s my (Visa) card.

S1: That’s fine (sir).

Here’s your receipt.

We hope you’ve enjoyed staying with us.

Thank you for staying with us.

We hope you’ll come and stay with us again.