Conversation 3

GUEST: I’ll pay by cheque. Here’s my cheque guarantee card.

CLERK: Thank you sir. Er…I’m afraid this card has expired. Do you have your new card?

GUEST: Oh dear, I’m sorry. Yes, here’s my new card.

CLERK: That’s fine sir…I’ll just note down the details…

Exercise 35. In the Listening section you heard:

1 a check-out no problems

2 a check-out when the guest questions the bill

3 a check-out when there is a problem about payment.

There are more examples below. The parts are not in the right order.

(a) Which parts are spoken by the GUEST, which by the CLERK? Write GUEST or CLERK to show this, as in the example.

(b) Decide on the correct order for the parts. Write numbers as in the example.

(c) Act out the conversation with a partner.

CONVERSATION 1

______: Thank you very much. ()

CLERK: Certainly madam. Here’s the bill. (4)

______: Very good madam. How would you like to pay? Credit card? ()

______: OK (writes out cheque and hands it over) ()

______: I’d like to check out now, please. The name’s Delman, Room 245. ()

______: Thank you madam. And thank you for staying with us. We hope you’ll come and stay with us again. ()

______: No, I’ll pay by cheque, if that’s all right. ()

______: Do I make the cheque out to the Sherwood Hotel? ()

______: Thank you. And if I could just have your cheque card a moment …(notes details from card)…Thank you madam…And here’s your receipt. ()

______: Just make it out to “Sherwood Hotel Group, PLC”. ()

CONVERSATION 2

______: I’m very sorry, Mr Ball. We seem to have mixed the bills up. I’ll deduct $20 from your bill. ()

______: Well that’s wrong. My name is Ball and I was in Room 347. ()

______: No problem. These things happen. ()

______: As I say, I’m extremely sorry. ()

______: I’m sure this bill is wrong. I didn’t buy anything from the bookshop. ()

______: I’ll just check through your receipts, sir. Here we are. ‘Mr Bell, Room 345, books, $20.’ ()

______: Well, that’s OK then. ()

CONVERSATION 3

______: Actually that won’t be necessary. Here’s my new Access card. ()

______: Thank you, sir. (looks at card) But I’m afraid this card is no longer valid. It expired last month. ()

______: Yes, by Access (hands over card). Here you are. ()

______: Can I check out now, please? ()

______: Oh, dear. Can I write a cheque instead? ()

______: Yes, sir, we can accept a cheque if you have a cheque guarantee card. Or if you’d like to wait a moment, we’ll clear it with your bank. ()

______: Certainly, sir. Here’s the bill. Are you paying by credit card? ()

______: Oh well, that’s fine, sir. ()

Exercise 36. Study the following situations: