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Find out what the most common computing problems are for your classmates and how they get help with these problems. Use this form to record your results
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| Problems | Sources of help |
| · viruses · monitor problems · mouse problems · computer hangs · printer problems · computer crashes · other___________ |
2. Askquestionslikethese:
1. Have you ever had a problem with a virus?
2. Have you ever had a software problem?
3. What kind of problem was it?
4. What did you do about it?
5. How did you get help?
3. Refresh the meaning of the following words and phrases:
Processor, operation system, technician, equipment, hardware, software, virus, physical, identify, digital interface, driver, monitor, inside, unique, job, type, encyclopedia, megabyte, restart the computer, connect, telephone, website, section, unit, free, dial-up, network, modem, unexpectedly, copy, server.
4. Learn the meaning of the following words and phrases:
| Warranty – гарантия; Service tag – ярлык производителя; Make – марка; Description – описание; Cleared by phone – устранено по телефону; Supplier – поставщик; Passed to third party – отправлено третьему лицу; Require – требовать; Support – поддержка; Maintain – обслуживать, поддерживать в рабочем состоянии; Setup – установить; Reinstall – установить повторно, переустановить; Suddenly – вдруг; Fault – неисправность, поломка; Report – отчет, доклад; Staff – штат сотрудников; Amount – сумма, количество; Local area network – локальная вычислительная сеть; Screen – экран; | Recur – повторяться, происходить вновь; Sound – звук; Approximately – приблизительно; Store – хранить; Character – символ, знак; Repair – чинить, ремонтировать; Fix – исправить; починить; Reboot – перезапустить; Motherboard – материнская плата; Solution – решение; Find out – узнать, обнаружить; Expansion card – расширительная плата, плата расширения; Provide– предоставить, Cause – вызывать, быть причиной; Processing – обработка; Disconnect – разъединить; On-board diagnostic system – бортовая система диагностики Helpdesk / Hotline, hotline – служба технической поддержки; справочный стол; компьютерная служба помощи; Helpline – строка подсказки. |
5. Study this form used by computing support staff in a help centre to record problems reported by phone. What questions would you ask to get this information? Compare your questions with your partner.
| Help Desk Technician’s Name | Date of Call | Time Commenced | |
| Reported By | Adders | ||
| Under Warranty | Service Tag No. | Make | Model |
| Processor | RAM Size | Operation System | Network Type |
| Problem Description | Diagnosis | ||
| Cleared by Phone | Job Number | ||
| Passed to Supplier | Time | Ref. No. | |
| Passed to Third Party | Time | Ref. No. | |
| Requires Visit | Time | Visiting Technician | |
| Equipment Required | Comments (e.g. case history) | ||
6. Imagine you are a computing support officer advising a user. Complete the form to record the main details of the problem. Work with a partner.
7. Do you know all these words and word combinations?
Serial no., help centre, helpdesk, helpline, warranty, driver, re-install, reboot, recur, diagnose, settings, FAQ.
Дата публикования: 2015-03-29; Прочитано: 627 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!
