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22. As a class, find out how many had problems with any of these items of hardware in the last twelve months. Calculate the percentages and compare results with these findings from a national survey:
% of users reporting problems in the last 12 months | ||
Your class | Other users | |
Hard disk CD-ROM drive Modem Mouse Monitor Motherboard Sound card Cooling fan Floppy disk drive Battery Keyboard Power supply Memory Graphics/Video CPU |
23. Work in pairs, student A and student B. Problem A.
Student A. Advise your partner on his/her computing problem. Complete this form for your partner's problem A.
Student В. Ask for advice on your computing problem.
Help Desk Technician’s Name | Date of Call | Time Commenced | |
Reported By | Adders | ||
Under Warranty | Service Tag No. | Make | Model |
Processor | RAM Size | Operation System | Network Type |
Problem Description | Diagnosis | ||
Cleared by Phone | Job Number | ||
Passed to Supplier | Time | Ref. No. | |
Passed to Third Party | Time | Ref. No. | |
Requires Visit | Time | Visiting Technician | |
Equipment Required | Comments (e.g. case history) | ||
Дата публикования: 2015-03-29; Прочитано: 1089 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!