Задание III. 1. What is Deming’s definition of quality?

А. Ответьте на вопросы

1. What is Deming’s definition of quality?

2. What aspects does Deming’s definition of quality

emphasize?

3. What key principles for managers are mentioned in this

text?

4. In what country did Deming successfully realize his ideas first?

5. Did American industry implement many of these basic

ideas?

B. Завершите предложения в соответствии с содержанием текста

1. ____ is the ability of a product or service to meet customer’s expectations for that product or service.

2. Deming defines quality as ____.

3. A stable system requires measurements of quality attributes to have a constant variance around a ____.

4. Deming emphasizes that top-level managementshould govern for the long-run and not ____ quality for short-run profits.

5. Deming has supported ____ control ideas.

6. Deming is widely credited with improving production in the United States during World War II, although he is perhaps best known for his work in ____.

7. American industry is also finding many of Deming’s ideas again and considers quality to be a key to ____ and success.

C. Определите, являются ли истинными данные ниже утверждения

1. Deming gives a short description of quality as a constant development of a stable system.

2. Deming denies the important role of management in quality improvement.

3. Deming persuades management to unite the work of departments to produce quality products and services.

4. Deming supports the ideas of a statistical process control.

5. Deming’s ideas has influenced greatly the improvement of quality in Japanese industry.

6. Top management in American industry absolutely ignored the Deming approach ideas.

7. Measuring the cost of quality will help the industry to manage quality.