Задание III. 1. How many Quality Management Principles do you know?

А. Ответьте на вопросы

1. How many Quality Management Principles do you know? What are they?

2. What are Quality Management Principles aimed at?

3. Why are Quality Management Principles important to leadership and management?

4. What is the role of leadership in any organization?

5. What will the standard provide?

B. Завершите предложения в соответствии с содержанием текста

1. Organizations rely on customers. Therefore, organizations should understand customers’ ____.

2. Organizations rely on leaders. Therefore, leaders should create an environment that encourages people to achieve the organization’s ____.

3. Organizations rely on people. Therefore, organizations should help people to develop and use their ____.

4. Organizations are more efficient and effective when they use a process ____.

5. Organizations are more efficient and effective when they continually try to ____.

6. Organizations perform better when their decisions are based on ____.

7. Organizations depend on their suppliers to help them create ____.

C. Определите, являются ли истинными данные ниже утверждения

1. Organizations should know customers’ needs and arrange the work in accordance with their demands.

2. Leaders should coordinate the work of organization to achieve its objectives.

3. Leaders are considered to be the essence of any organization and only they are able to benefit it.

4. Constant development should be a permanent target of the organization.

5. An organization is fully dependent on its suppliers and a mutually beneficial cooperation is not possible.

6. Quality Management Principles can be used by senior management as a framework to guide their organizations towards improved performance.

7. The principles are derived from the collective experience and knowledge of the international experts.