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A question frequently asked is: «How long should a good letter be?» The answer is: «As long as it is necessary to say what has to be said». The manner of interpreting this varies, of course, with the writer, and also very greatly with the nationality of the writer and of course it depends on the subject of the letter. It is a question of how much information you put in the letter. Your letter should be neither too long nor too short. The right length includes the right amount of information. Still it is better to include too much information than too little.
The way to get the right amount of information in your letter, and to get it in the right order, is by planning your letter in advance. This four point plan provides a useful but simple framework for structuring all business communications:
Introduction (Background and Basics) | Why are you writing? Refer to a previous letter, contact or document. | |
Details (Facts and Figures) | Give instructions Ask for information Provide all relevant details Separate into paragraphs for separate themes Ensure a logical flow | |
Response? Action? | What action is necessary by the recipient? What action will you take? A conclusion | |
Close | A simple, relevant closing sentence is all that is often necessary |
The first sentence or paragraph of a letter is an important one since it sets the tone of the letter and gives your reader his first impression of you and your company. Here are some ways to begin a letter:
We are writing to enquire about... у цьому листі просомо повідомити / Нас цікавить інформація про … | |
We are writing in connection with... Ми звертаємося до вас, тому що … | |
We are interested in... and we would like to know... Ми зацікавлені у … і хотіли б дізнатися про … | |
Thank you for your letter of (date), Дякуємо Вам за Ваш лист від… We have received your letter of (date), Ми отримали Ваш лист від … | asking if... enquiring about... де було виражене прохання … enclosing... , що містить… concerning... , що стосується… |
Middle paragraphs are the main part of your letter and will concern the points that need to be made, answers you wish to give, or questions you want to ask. It is in the middle paragraphs of the letter that planning is most important, to make sure that your points are made clearly, fully and in a logical sequence.
When closing the letter, encourage further enquiries or correspondence and mention that you look forward to hearing from your correspondent soon.
We look forward to hearing from you soon. Ми сподіваємося отримати Вашу відповідь якомого швидше. |
We look forward to receiving your reply / order / products / etc. Із нетерпінням чекаємо на Вашу (е) відповідь (замовлення) тощо. |
Please acknowledge receipt. Будь ласка, підтвердіть отримання. |
Your soonest reply will be appreciated. Ми будемо вдячними за найшвидшу відповідь. |
We hope that this information will help you. Сподіваємося, що ця інформація допоможе Вам. |
Please do not hesitate / feel free to contact us if you need any further information. Будь ласка, не зволікайте зв’язуватися із нами щодо подальшої інформації. |
We hope to hear from you soon. Сподіваємося отримати Вашу відповідь. |
Дата публикования: 2015-01-13; Прочитано: 375 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!