Exercise 26

1. Read the conversation in a hotel and put the lines in the correct order.

- Certainly. A single room or a double?

- Just this one bag.

- Yes, sure. Do you want my address, too?

- Here is your key. Your room number is 311. I hope you enjoy your stay.

- Single, please.

- Good evening. Can I help you?

- A shower. How much is the room?

- Yes, please. Could I have a room for the night?

- No, thanks. Just breakfast. Can I pay by credit card?

- Yes, of course. We take Visa and Access. Could you sign the register, please?

- No. Just a signature. Do you have any luggage?

- Would you like the room with a shower or a bath?

- $72 for the room and breakfast. Would you like an evening meal?

- Thanks.

2. Listen and check. Practice the conversation.

Exercise 27. Listen to the conversation. Answer these questions:

1. What is the name of the guest?

2. What kind of room is he going to stay?

3. What is the room number?

Conversation 1

A: Good afternoon. I’ve made a reservation.

B: What was the name sir?

A: Jenkins…Brian Jenkins.

B: Mr Jenkins…Yes. One moment. Ah, here we are. That’s a single room, for two nights?

A: That’s right.

B: That’s fine Mr Jenkins. I’ve put you in Room 310. It’s on the third floor.

A: OK.

B: If you’d just like to fill in this registration card.

A: All right.

B: And then the bellhop will take you up to your room.

Exercise 28. Listen to part of another conversation. This time, the receptionist is filling in the registration card for the guest. Fill in the card below.

ANYFIRM HOTELS PLC – REGISTRATION CARD

Surname: ________________________ Room no: __________________

Other names: _____________________ Occupants: adults __________

Nationality: ______________________ children __________

Address: ________________________ Arrival date: ________________

________________________ Departure date: ________________

________________________

________________________

Occupation: ______________________

Place of birth: ____________________

Passport no: ______________________

Next destination: __________________

Method of payment: ________________

Conversation 2

A: I have rather poor eyesight. Can you fill in this form for me?

B: Yes, of course sir. Can I have your surname?

A: My surname. Ah, you mean my family name?

B: That’s right sir.

A: It’s Lehto.

B: How do you spell that, please?

A: L-E-H-T-O.

B: Thank you. And your forenames? You first names?

A: Kari Juha. That’s K-A-R-I and then J-U-H-A.

B: Right. And your nationality is…?

A: Finnish.

B: Finnish…And your address?

A: 25D Vanhakatu, Helsinki… That’s V-A-N-H-A-K-A-T-U…all one word.

B: Right. And your occupation? What kind of work do you do?

A: I’m a teacher.

B: Teacher. And your place of birth?

A: Turku. That’s T-U-R-K-U.

B: OK…Now, can you give me your passport number?

A: It’s zero two nine four zero eight seven.

B: Thanks. And can you tell me your next destination? Where are you going after this?

A: I’m going to Paris after this.

B: And how are you going to pay? By cheque? By credit card?

A: Er…by credit card…Visa.

B: Now…er…today is the 24^th of April. What date are you leaving?

A: The twenty-seventh.

B: Very good Mr lehto. Now, I’ve put you in room 298, on the second floor.

A: OK.

B: …and if you would just sign the card…here…Thanks very much.

Talk to two different students in your class. Ask questions about name (and how to spell it), nationality, occupation, destination, and so on.

Fill in the card according to the information you hear.

Exercise 29. Read the conversations. The parts are not in the right order.

(a) Decide which parts are spoken by the GUEST (G) and which are spoken by the RECEPTIONIST (R). Mark the parts with a ‘G’ or an ‘R’ to show this.

(b) What is the correct order for the parts? Write numbers to show the correct order.

(c) Act out the conversation with a partner.

CONVERSATION 1

___ R ___: That’s fine. Here’s the key – Room 217, on the second floor. If you would just fill in this form, the porter will take your luggage up to the room.(7)

_______: Good morning, madam. May I help you? ()

_______: Yes. I’d like to check in. ()

_______: Yes, I made a reservation by telephone. The name is Lepage – Lilianne Lepage. I made a reservation for myself and my sister. ()

_______: That’s right. ()

_______: Ah yes. One moment. I’ve got it here. A twin room. ()

_______: Do you have a reservation? ()

CONVERSATION 2

___ G ___: Er…The name is Schultz. I have a reservation. (2)

_______: Yes, a single room, with bathroom. ()

_______: Yes of course. I’ll get the porters to take it up for you.

_______: Right. Just a moment till I find it. Yes…here we are…Mr Schultz, a single room.()

_______: OK. Now, we’ve put you in Room 403, which is on the fourth floor, overlooking the hotel gardens. The rate is $100. ()

_______: Can I help you sir? ()

_______: Well, that’s sounds fine. ()

_______: OK I’ll do that. By the way, I’ve got some heavy luggage in the car. Can you get someone to help me with it? ()

______: Good. And before you got up, if I could just ask you to fill in the registration card.()

Exercise 30. Here are some inquiries and answers you could hear at the time of check-in.

1. Match the sentences below to form suitable inquiries and answers.

Example: GUEST: Can I go up to the room now?

RECEPTIONIST: Yes. If you’d like to follow the porter, he’ll take you up.

GUEST

1 Can I go up to the room now?

2 Can I check in now?

3 Can you give me information about hotel services?

4 Can you give me a wake-up call in the morning?

5 Can I get a snack before I go up to the room?

6 Can you fill in the registration form for me? I have to make a phone call.

7 Can you tell the room maid not to clean the room in the morning? I want to sleep late.

8 Can I get an early breakfast? I have to catch a plane at 6.30.

RECEPTIONIST

A Certainly. If you’d like to give me your passport,

B Yes. If you’d like to fill in this card.

C No problems. If you’d like to hang a ‘Do Not Disturb’ card on your handle,

D Yes indeed. If you’d like to go to the coffee shop,

E Yes. If you’d like to fill in a request to Room Service,

F Yes, of course. If you’d like to follow the porter,

G Certainly. If you’d like to write the time on this ship,

H Yes. If you’d like to look at this leaflet,

(a) you can get a light meal.

(b) he’ll take you up.

(c) I can fill in some of the details.

(d) she won’t knock on your door.

(e) it will tell you all about our services.

(f) I’ll give you the key to the room.

(g) they can serve you breakfast in your room at any time.

(h) the Duty Receptionist will give you a call.

2. Act out check-in conversation with one or more partners. One of you is a guest, the other is a receptionist.

Exercise 31. Study the following:

We use Could I…? to ask for things.

Could I have a room for the night?

We use Could you…? to ask other people to do things for us.

Could you sign the register, please?

Look at the requests of a hotel guest. Complete them, using Could I…? or Could you…?

In the restaurant

…………have the menu, please?

…………give me the bill?

…………have some coffee, please?

In the bedroom

…………have breakfast in my room, please?

…………clean my shirts, please?

…………wake me up at 7.00 tomorrow morning?

At the reception desk

…………change some traveller’s cheques?

…………recommend a good restaurant?

Work in pairs. Practise some conversations in a hotel, using the ideas above. One of you is the hotel guest; the other is the waiter or the receptionist.

Exercise 32. You are staying in quite a good hotel (e.g. two-star or three-star) in your country. Would you expect to have the following?

1 a room without a private bathroom

2 a hairdryer in the bathroom

3 a colour television in the room

4 a telephone in the room

5 writing paper in the room

6 a machine for making tea and coffee in the room

7 an electric trouser press (= a machine which presses/irons your trousers for you) in the room

8 air conditioning in the room

If possible, compare your answers with someone from a different country.

Exercise 33. Discuss and dramatise it:

Late at night you arrive at the hotel with which you have reserved a room. The sleepy reception clerk says he can’t find your reservation and the hotel is full.