Task 3. Complete this letter to Mrs Marinelli by expanding the following notes

Dear Mrs Marinelli

This is to confirm our recent discussions. At the meeting / hold / 25 Jnuary / it/agree that:

500 rooms with sea view / make available/ Grand Canyon hotel / 30 March — 25 November / weekly basis.

We / require / inform the hotelier / 4 weeks advance / if we wish our allocation / cancel. The account settle / I month after close / of the holiday period i. e. by or before 25 December.

It bring / attention / tour information / not display / last year.

Therefore suitable space / must provide / for our company leaflets and notices / display.

We trust we are in agreement on all these points. I remain / disposal / raise / further points.

It has also come notice / your copy of the contract / never return. /1 grateful / complete / without delay / return to our Head office.

It note / this agreement / valid / 2 years. / б months / notice / require in writing / in order it / terminate.

Yours sincerely...

Task 4. Say It in English:

1. Туроператоры — это фирмы, которые занимаются организацией туров, включая транспорт, проживание, программы развлечений и отдыха туристов.

2. Они являются «оптовыми» продавцами туристического бизнеса, в то время как агенты продают создаваемые ими услуги.

3. Развитие туристического бизнеса привело к тому, что фирмы-операторы вынуждены были совершенствовать методы управления и ведения дел.

4. Им приходится иметь дело с огромным диапазоном потребностей туристов и оказывать широкий спектр услуг.

5. Преимущества «пакетных» туров стали очевидны с момента их воз­никновения. Туризм стал массовым именно потому, что подобные туры позволяли туристам экономить, и тем самым сделали отдых доступным широким слоям населения.

6. Удобно заказывать поездку со всеми удобствами в одном месте и по сходной иене, они доверяют все хлопоты, связанные с организацией отдыха, туристическим фирмам.

7. Поэтому на туристические фирмы ложится огромная ответствен­ность оправдания надежд их клиентов и обеспечения им здорового, безопасного и увлекательного отдыха.

Russian Union of Travel Industry
/North-West Division Office/

The Russian Union of Travel Industry (till 2001 – Russian Association of Tourism Agencies – RATA) is the largest business union in Russia. It was founded in 1993.

Since 1995 RATA is a member of the United Federation of Travel Agencies Association (UFTAA) that represents Russia; since 1997 — a member of the World Tourism Organization (WTO). In 2003 the Union is celebrating its 10 th anniversary.

RUTI unites about 1000 tourism companies, hotels, sanatoriums, schools, mass media, insurance and transportation companies that deal in tourism, enterprises of leisure and entertainment infrastructure, including leading companies of Saint Petersburg and the North-West region.

The main goal of the Union — support for tourism development in Russia and the Federation units, as well as protection of collective interests of Union members. We also try to influence legal, economic and social policies of local governments in a way most favorable for professional interests of the Union members. Another goal — to establish in Russia a civilized tourism market, to increase tourism industry input in economic development, and to create new jobs.

Inside the Union, there are:

· Committee for incoming tourism

· Committee for insurance in tourism

· Committee for inbound tourism

· Commission for adventure tourism

· Transportation and aviation commission

· Investment commission

· Business tourism committee

· Bus commission

· Commission for education

· Sanatorium and resort commission

· Hotel commission

· Municipal commission

· Rail road commission

· Commission for consumer rights

· Legislative commission

The North-West division of the Union is the largest and the most fast-developing regional branch of the RUTI. The North-West division is one of the organizers of regional and international tourism exhibitions and festivals, as well as seminars, conferences, business meetings, and training programs for tourism industry employees. In 1999, in collaboration with North-West division office of the Union, the Tourism Information Service of the North-West region was established.

Inside the North-West division office, there are commissions:

· For incoming tourism

· For tourism formalities

· For investments

· For sanatoriums and resorts promotion

· For tourism insurance

· For transportation

· For advertising and information requests

· For legislature and legal support

· For financial questions

Besides that, following activities are organized with the North-West division office:

· Legal consulting office and a center for research and analysis are functioning

· Information and analytical “Newspaper for travelers” is being published

· Annual guide “Supporting organizations for tourism industry in Saint Petersburg” is published, as well as investment projects catalogs

· Discount system for Union members is functioning
(for advertising, legal advice, security services, participation in exhibitions, etc.)

· Agreements with leading industry mass media are reached about information support and advertising.

Also, a daily electronic newsletter “RATANEWS” is being published. It is free, a copy of it can also be found at http://www.ratanews.ru/. The newsletter contains tourism business news, official information, professional comments for legal documents, licensing and certification information, methodical recommendations and so on. To subscribe, send an inquiry to: [email protected].

About "CCTE-INTOUR"

"CCTE-INTOUR" company started its activity as a part of Joint Stock Company "Central Council for Tourism & Rest" (holding) which is a legal successor of the former Central Council for Tourism and Excursions, in the past the main leading body of the system of tourist institutions of trade unions and the whole country, the oldest tourist company of Russia being in the market of tourism since 1962 year.

We offer:

· incoming services given to foreign tourists (group and individuals) in Moscow, Saint Petersburg and various cities of Russia,

· outgoing services given to citizens of Russia relative to their tourist trips, rest and treatment, including programs intended to the young people.

Being well-known among our foreign partners all-over the world, we would be glad to see you among our partners and friends. We offer to you our co-operation and do hope it will be fruitful and successful.

Find below more information about our company product and introduce ourselves as a tour operator established to make an incredible holiday in Russia an unforgettable.

We are based in the town of Moscow, in the capital of Russia, it takes you only in a few flight hours from your capitals to get there. We specialise in all services for the groups and individuals, and would be glad to offer to your clients to get in touch with the main Russian cities and Regions, the unique small villages and towns that saved the spirit of the Past and still decorate our life. Our guests can also see the achievements of Russian science (in Space, Military) and admire the interesting Russian Art from the Ancient days till today.

Moreover, we have our own base hotels "Ozerkovskaya" 3* (1 class) in Moscow centrally located in town and "Okhtinskaya-Victoria" 3* (1 class) in Saint Petersburg not far from city centre. With the development of this hotels and vast experience of organising numerous tours we have designed itineraries including overnights before and after the tours to the Regions to provide personal services to our clients.

Following to the growing interest of our partners and clients for Event tours, as for example, White Nights tours, Borodino Battle (re-enactment of the battle of Russian and French Armies 1812 y.), Maslenitsa, seasonal tours, Special Interest tours (such as Art tour, Military tour, Germans in Moscow, Wedding tour, Gastronomic tour, etc.) we have prepared based programs to this dates.

The Joint Stock Company "Central Council for Tourism & Rest" is a member of the biggest international tourist organizations: the World Tourist Organisation (WTO), International Association of Social Tourism (IAST), the International Bureau of Social Tourism (BITS), International Association of Scientific Tourist Experts (AIEST).

KMP is a private Russian company created in 1989, which has become one of the most successful tour operators and travel agencies of Russia and the ex-USSR. The KMP GROUP has now three subsidiaries: InterCity Service (Russia), TourNorRuss (Finlandia), Russian National Group (USA) and representatives in most of the big cities of the C.I.S. 100 young, motivated, and skilled people are currently working for our company, making us one of the best teams available.

As a tour operator we have business relations with more than five hundred travel agencies. For the past 14 years we have earned recommendations as a reliable company and have gained trust with many international partners including “Nouvelles Frontieres”, “Transtours/Havas Americain Express”, “Transtours Marsans”, “Alliance du Monde”, “Sept-et-Demi”, “Norvista” (France), “AlpitourFrancorosso”, “Columbia Turismo”, “Tonello Viaggi”, “Teorema”, “Turisanda”, “Chiariva/Parmatour”, “Boscolo Tours” (Italy), “Hippo Ferias”, “Hippo Viajes” (Spain), “Austria Int.”, “Tui Reisecenter”, “Primareizen” (Austria), “Estour”, “Soleans Travel” (Switzerland), “FUTURIST”, “Area Travel Agency”, “BENNETT BTI Nordic” (Finland), “Latvia Tours”, “TAS-Riga”, “BTG” (Latvia), “Westexpress”, “SVITE Travel Agency” (Litva), “Russian Tourist Group” (USA), “Kentours”, “Exotic” (Canada), “JIC Tokyo/Osaka”, “Eurus Tokyo” (Japan) and many others.

Our assets:

KMP service from A to Z;

First Russian receptive company with ‘a la carte’ tours;

Perfect knowledge of the destination;

Specialised tour guides;

Offices in Moscow, Saint-Petersburg, Kiev as well as in Paris;

Guarantee a successful and complete programm;

Documents and information are available.

The Golden Ring, The Baltic Country, Pskov, Novgorod, cruises in Karelia and on the Volga river, Nothern Russia, Russia-Ukraina, The Best Of Russia, St.-Petersburg-Prague, St-Petersburg-Vienna

Think of us...we will provide you with cultural, glamorous and romantic trips to various destinations. Russia is an ‘open-air’ museum, and we are willing to show yuo all of its treasures. We want to make your dreams come true... Saint-Petersburg and Moscow...the tow, world famous cities, both centres of impressive architecture, art and history. Ukraine...a contry filled with ancient cities: Kiev, Lvov, Odessa, Tchernigov, Sebastopol; and the sunny Crimean peninsula...

The Golden Ring... with unforgettable landscape and millennium traditions of the heart of Russia, of the ancient monastery cities of Suzdal, Vladimir, Rostov the Great, Kostroma, Yaroslavl...Siberia...crossed by the famous Transsiberian; is known for its taiga and its Baikal Lake, and for its famous cities of Irkutsk, Ulan-Ude or even Vladivostok.

For your incentive trips, your congresses, and seminars, we help you select the most appropriate settings, hotels, conference halls restaurants. Well equipped conference halls, wonderful sites, original tour programs and unforgettable evenings will help your company improve its image or successfully promote a new product.

We offer you a wide range of services from business trips to sports and cultural events. Our representatives in your country will help you obtain a visa, give all necessary information and help you create the ideal program adapted to your specific needs.

The Russian hospitality and gastronomy, the extraordinary variety of the country and our professionalism will allow us to organise an unforgettable trip.