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Task 2
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Look at the different functions in the lefthand column and match the underlined words with the definitions in the right-hand column.
Decide which function is performed by a travel agent and which is performed by a tour operator.
| Functions | Definitions |
| a) sell air tickets and other transport tickets | 1) hirefor a special purpose |
| b) design a brochure | 2) agreement to pay money as compensation for loss or accident |
| c) give advice on resorts, carriers, and travel facilities | 3) person or company, such as a hotel or an airline, which is represented by an agent |
| order stocks of brochure for rack display | 4) take someone on as an employee |
| e) negotiate with principals for bulk purchase on airline seats, hotel rooms, etc. | 5) equipment (in a shop) to hold things such as brochures |
| f) record and confirm reservations, send invoices to customers | 6) legal agreements between two companies |
| g) issue tickets and vouchers | 7) paper or ticket which is given instead of money |
| h) charter aircraft i) send flight manifest to airline j) provide rooming list to hotels k) provide travel insurance | 8) buying large amounts of goods or services in order to get a lower price |
| l) sign contracts with hotels, airlines, etc. | 9) lour including travel, accommodation and meals (like a package) |
| m) plan itineraries for customers | 10) relating to a business or company |
| n) arrange corporate travel | 11) planned method of work |
| o) investigate and research new markets | 12) company which transports passengers (such as an airline) |
| p) plan advertising and promotion strategy | 13) list of passengers on a ship or plane |
| q) recruit and train, e.g. resort representatives and guides | 14) list of guests in a hotel, with their room number |
| r) arrange car hire | 15) lists of places to be visited on a journey |
| s) organise inclusive tours | 16) publicity booklet giving details of holidays, etc |
| t) sell inclusive tours |
Task 3. Preliminary negotiations.
Read the following situations.
Using your own ideas, write down what you might say.
1) You are on the phone with a client whose hotels you use for your tours. He has just suggested meeting next Wednesday, but you would prefer to meet on Friday at 11.00.
Client: What about meeting next week — say Wednesday at 2.30?
Дата публикования: 2014-12-28; Прочитано: 775 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!
