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· How many phone calls do you make/receive in a typical day?
· What do you use your phone for most?
· Who do you call most?
Lexical exercises
Active vocabulary
I. Complete these sentences using the pairs of words below.
how /help calling/ because let/ transfer
call / later speak/ please this/ speaking
name / from mine/ referred sorry/ was
afraid / in put/ down remember/ met
wondering / help time/ reach I’ll/ message
1. ____can I ____ you?
2. I’m____ ____I need some information.
3. ____me_____you to Sales.
4. Would you like to____back____?
5. My____is Chris Robb____York Paper.
6. A colleague of____, Liz Peterson, ____ me to you.
7. I’m____she is not____this week.
8. I could____ you____ for Friday afternoon.
9. ____, your name____?
10. I’d like to____ to Mark Fisher,____.
11. ____is Mark____.
12. You may not____ me – we____ last year.
13. I was____ if you could____ me.
14. ____ give him the____.
15. What’s a good____ to____ you?
II. These are some common and useful telephone questions. Match the endings with the question starters. (more then one combination is sometimes possible.)
1) ____leave a message?
2) ____take a message?
3) ____transfer me to his voice mail?
4) ____have your phone number?
5) ____know what this regarding?
6) ____help you?
7) ____ask what this is regarding.
8) ____speak to Mr.Tipps, please?
9) ____555-7434?
10) ___ask who is calling?
11) ___ repeat that, please?
12) ___ask him to call Mr. Donson?
13) ___a good time?
14) ___ask when he will be back?
15) ___call back later?
16) ___something I could help you with?
a. Would you like to____?
b. May I____?
c. Could you_____?
d. Does she/he____?
e. Is this____?
Дата публикования: 2014-10-25; Прочитано: 437 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!