Fill in the gaps in the letter using both of the verbs in brackets

Dear Sir,

I am writing to complain about the service I received in your hotel at the weekend. I arrived at your hotel at lunchtime on Friday and your receptionist 1 told me to take (tell/me/take) a seat while she dealt with some other customers. I 2 _______ (not feel like/wait) after a long journey but I sat down anyway. However, after your receptionist 3 _______ (finish/talk) to the other customers she walked away and left no one behind the desk. After about ten minutes, I rang the bell, but still no one came. I 4 _______ (try/find) someone else to help me, and when I 5 _______ (fail/do) this I went behind the desk and called through the door. The receptionist was sitting in the back room at the computer. When she 6 ________ (see/me/stand) in the doorway, she apologized and said she 7 _______ (need/send) an urgent email and 8 ________ (carry on/look) at her screen.

If this had been the only poor service I received during my stay, I would not 9 _______ (bother/write) this letter. However, later that evening, in the dining room, I had another bad experience. Your menu only had one vegetarian dish, so I ordered this. Imagine my horror when I 10 _______ (start/eat) and discovered meat in the dish. I 11 ________ (consider/leave) immediately, but instead I explained the situation to the waiter. I 12 ________ (expect/him/get) me another vegetarian meal, but instead he simply shrugged his shoulders, removed the plate and walked away.

I 13 _________ (hope/receive) a full apology from you for this poor service and some recompense for the unpleasant time I experienced whilst staying in your hotel. I 14 _________ (advise/you/give) your staff some customer care training in the immediate future.

Yours faithfully,

Geraint Rees