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Task 14. Compose a summary of the text in 80 words. 3 страница
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Employee compensation is one of the largest operating costs for many organisations. The long-term success of a firm – perhaps even its survival – may depend on how well it can control employee costs and optimise employee efficiently. Examples of organisations that have recently struggled with high employee costs include those in automobile and steel industry.
Organisations usually ask employees to take reductions in wages to make the firm more competitive or risk going out of business and loosing their jobs forever. Many employees agree. So, the competitive environment is such that compensation and benefit packages are being given special attention to and are likely to remain of major concern in the near future.
1. Organisations usually ask employees to take reductions in wages once a year. 2. The competitive environment is not going to remain long. 3. Employee compensation is one of the largest operating costs for many organisations. 4. The long-term success of a firm depends on how well it can control employee costs. 5. The steel industry is working with employees on new compensation packages to be more competitive.
TEST 2
Task 1. Give Ukrainian equivalents of the following words:
challenge; to accomplish; cohesive; to distinguish; to implement; feedback; to maintain; skill; performance; in order to.
Task 2. Give English equivalents of the following words:
керівництво, влада; політика; сміливість, мужність; загальний, спільний; мета, завдання; повага; добровільний, невимушений; вплив; справедливий, заслужений; винагорода.
Task 3. Give the definitions of the following words:
to assess; charisma; efficient; democratic; to provide.
Task 4. Identify the form and voice of the following Infinitives:
to have been reimbursing, to be reimbursing, to reimburse, to be reimbursed, to have been reimbursed.
Task 5. Identify the type of the Infinitive Complex:
1. He was noticed to write the report. 2. I heard him sing the song. 3. She proved to know English well. 4. I forced them to buy the new equipment. 5. They waited for me to speak.
Task 6. Complete the following sentences using different types of Infinitive Complexes:
1. It is better for him ____. 2. They are known ____. 3. He is reported ____. 4. We believed him ____. 5. You wanted her ____.
Task 7. Rearrange the following jumbled words into sentences:
1. The friends, in many things, had common interest. 2. The recognition, was obvious, of our competitor’s products. 3. Many people, to be encouraged, feel the need, and developed. 4. The exhibition, to begin, is expected, in time. 5. Are there, to develop, any ways of training managers, effective teams?
Task 8. Translate the sentences into English:
1. Мотивації персоналу посприяло підвищення зарплати. 2. Рекламну кампанію ми розпочали минулого місяця. 3. Нові ідеї було впроваджено нами. 4. Здавалося, що вони їх не бачать. 5. Наші працівники змогли виявити підробку.
Task 9. Make up the dialogue, using phrases from both columns:
| A. | B. |
| 1. I say, do you happen to know that Human Resource Management Systems (HRMS), Human Resource Information Systems (HRIS) shape an intersection in between human resource management (HRM) and information technology? __ | a) Of course I know. It merges HRM as a discipline and in particular its basic HR activities and processes with the information technology field. |
| 2. Oh, I see you have read this article too. Was this information new for you?___ | b) As for me, the most important function of human resources is still to a large degree administrative and common to all organisations, isn’t it? |
| 3. … and that the linkage of its financial and human resource modules through one database is the most important feature, which makes this software application both rigid and flexible.___ | c) Yes, the most interesting for me was the fact that these ERP systems have their origin on software that integrates information from different applications into one universal database. |
| 4. Me too. We seem to have common interests. Shall we meet some other time to continue our talk?___ | d) Keep in touch! |
| 5. Good luck! See you.___ | e) With pleasure. It was really a professional discussion! |
Task 10. Read the text and mark the statements given below “true” or “false”.
One of the primary value components of service chain management is management of perishability. It is used to minimise the negative impact of idle time on the productive capacity of the distributed service workforce.
The productive capacity of a service worker is limited to the time he or she is at the customer site with the right tools and skills and knowledge.
For the mobile workforce, managing perishability has two foci. The first is a time allocation system. The dynamic allocation of jobs among workers minimises idle time.
Managing perishability also involves the process of training, refining and extending skills and capabilities of workers.
1. Managing perishability has three functions. 2. One of the primary value components of service chain management is management of perishability. 3. The main function of the management of perishability is to minimise the negative impact of idle time. 4. The dynamic allocation of jobs among workers maximises idle time. 5. Managing perishability also involves the process of training and extending skills and capabilities of workers.
UNIT 7
TEST 1
Task 1. Give Ukrainian equivalents of the following words:
array; to emphasise; lack; appropriate; level; success; creation; performance; failure; technique.
Task 2. Give English equivalents of the following words:
мета; набувати; формувати; бухгалтерський облік; володіти; керівник; метод; невдача; бути обізнаним; творчий.
Task 3. Give the definitions of the following words:
creation; accounting; concern; to establish; to develop.
Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):
1. He had the important information ____. a) gathered, b) gathering, c) being gathered.
2. ____ the research, they started analysing its results. a) accomplished, b) accomplishing, c) having accomplished.
3. ____ the dates of the meeting, every director could come. a) being planned, b) having planned, c) having been planned.
4. When ____ for you I read an interesting article. a) waiting, b) having waited, c) being waited.
5. He saw the colleagues ____ their goals. a) having been achieved, b) being achieved, c) achieving.
Task 5. Supply the missing forms of Participles of the verb to manage:
| Participle 1 | Participle 2 | ||
| Active Voice | Passive Voice | ||
| Present | |||
| Perfect |
Task 6. Put questions to the underlined words:
1. The top manager went on speaking about the current company problems. 2. You have some questions to ask me. 3. I will drop in to you in the evening. 4. We have four questions on the agenda. 5. He was absent yesterday because of his personal problems.
Task 7. Rearrange the following jumbled words into sentences:
1. The level, often influences, at which manager operates, his skills and functions. 2. At the base, there are, of the managerial hierarchy, the first-line managers. 3. Top managers, the performance, are responsible for, of all departments. 4. Top managers, the success, are ultimately responsible for, or failure of an organisation. 5. Different managers, and exhibit, emphasise different activities, different management styles.
Task 8. Translate the sentences into English:
1. Відсутність хоча б однієї менеджерської навички може призвести до невдач. 2. Щоб функціонувати продуктивно, команда повинна бути згуртованою. 3. Нестача концептуальних навичок може значно вплинути на виконання роботи менеджера. 4. Менеджер завжди повинен пам’ятати довготермінові цілі організації. 5. Менеджери різних рівнів використовують різні методи керування.
Task 9. Make up the dialogue, using phrases from both columns:
| A. | B. |
| 1. Hello, Nick! Haven’t seen you for ages! ___ | a) The personal and professional skills of managers. |
| 2. Oh, really? What was it about? ___ | b) You are welcome, good bye. |
| 3. Was it interesting? ___ | c) It’s not known yet, but as soon as I get the information, I’ll tell you. |
| 4. When will the next seminar be?___ | d) Oh, yes. Besides, it will be rather helpful for my future career. |
| 5. Thank you very much then, see you later.___ | e) Hi, Karen! I’ve been abroad for a while, visiting a seminar in Warsaw. |
Task 10. Read the text and mark the statements given below “true” or “false”:
Customer contact personnel should have special personality attributes that include flexibility, tolerance, an ability to monitor and change behaviour on the basis of situation and empathy for customers. The last attribute has been found to be more important than age, education, sales-related knowledge, sales training and intelligence.
Some individuals may find front-line service to be boring and repetitive, whereas others see the job as providing an opportunity to meet and interact with a variety of people. Those with the necessary interpersonal skills may gravitate toward high-contact service jobs, but a selection process still is required to ensure high-quality moments of truth.
1. Customer contact personnel should not have special personality attributes. 2. Customer contact personnel should have an ability to monitor and change behaviour. 3. Empathy for customers is not an important attribute of a manager. 4. All people find front-line service to be boring and repetitive. 5. A selection process is not required to ensure high-quality moments of truth.
TEST 2
Task 1. Give Ukrainian equivalents of the following words:
department; to establish; to pursue; supervisor; concern; chief executive officer; appropriate; to reduce; goal; to fine-tune.
Task 2. Give English equivalents of the following words:
виробництво; розрізняти; набувати; товари і послуги; наголошувати; бути відповідальним; оцінювати; визнавати; вдосконалення; зрештою, кінець кінцем.
Task 3. Give the definitions of the following words:
to improve; success; to be responsible for; to pursue; ultimately.
Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):
1. ____ everything in advance, he achieved the best results. a) having planned, b) planning, c) planned.
2. The decision ____ they agreed to take a day off. a) having made, b) being made, c) having been made.
3. The road ____ we had to get to the central bank on foot. a) repaired, b) being repaired, c) repairing.
4. She had her project ____. a) developing, b) having developed, c) developed.
5. The person ____ this task is very responsible. a) carrying out, b) carried out, c) having been carried out.
Task 5. Fill in the missing forms of Participles of the verb to introduce:
| Participle 1 | Participle 2 | ||
| Active Voice | Passive Voice | ||
| Present | |||
| Perfect |
Task 6. Put questions to the underlined words:
1. Mr. Smith is in charge of this project. 2. They will arrive in Lisbon on Monday morning. 3. They reached the decision as a result of long negotiations. 4. You can improve your interpersonal skills by improving your communication skills. 5. Last month I was on holidays.
Task 7. Rearrange the following jumbled words into sentences:
1. The central concern, is the creation of the smoothly functioning, of CEO, of the top management team. 2. In any organisation, a number of, there are, departments. 3. People, in a department, working together, possess a similar skill. 4. Managers, effectively, perform the tasks, and efficiently. 5. To be efficient, with the minimum waste, to achieve goals, means, of resources.
Task 8. Translate the sentences into English:
1. Головний адміністратор – це людина, яка займається керівництвом компанією. 2. Кожен менеджер повинен вдосконалювати свої знання та навички. 3. Директор наголосив на основній проблемі засідання. 4. Топ-менеджери, зрештою, відповідають за успіх чи невдачі організації. 5. За рахунок наймання на роботу кваліфікованих працівників якість продукції значно зросла.
Task 9. Make up the dialogue, using phrases from both columns:
| A. | B. |
| 1. Hello, how are you doing? ___ | a) I don’t know, there are lots of questions to be discussed. |
| 2. What is it about? ___ | b) You are welcome, good bye. |
| 3. When will you be free? ___ | c) Yes, tomorrow will be much better. |
| 4. Is it possible to meet with you tomorrow?___ | d) I’m fine, thank you. I’m hurrying for the meeting. |
| 5. Thank you very much then, see you later.___ | e) The CEO is gathering all the top managers; we are to hand in annual reports. |
Task 10. Read the text and mark the statements given below “true” or “false”:
Most training manuals and employee handbooks for customer-contact personnel are developed to explain the technical skills that are needed to perform the jobs. They often detail clearly how to fill out guest reports, use cash registers, dress properly and enforce safety requirements. First of all, customer interaction skills involve being pleasant and smiling, understanding social and moral norms, special needs of customers. Unavoidable communication difficulties with customers require contact personnel whose training and interpersonal skills can prevent a bad situation from becoming worse.
1. Most training manuals and employee handbooks for customer-contact personnel do not explain the technical skills. 2. The technical skills are not needed to perform the jobs. 3. Customer interaction skills involve being pleasant and smiling. 4. Employee handbooks often detail clearly how to fill out guest reports and use cash registers. 5. Employee handbooks seldom detail clearly how to dress properly and enforce safety requirements.
UNIT 8
TEST 1
Task 1. Give Ukrainian equivalents of the following words:
to account for; conclusion; exploration; informative; to market; refinement; research question; to select; to survey; to research on.
Task 2. Give English equivalents of the following words:
прихильність; відстоювати; очікування; конфліктувати; послідовний; у результаті; опитувати після виконання завдання; етична дилема; стимул; моральна коректність.
Task 3. Give the definitions of the following words:
sequence; merger; outcome; survey; inference.
Task 4. Identify the form and voice of the following Gerunds:
analysing, having conducted, being evolved, having been explored, researching.
Task 5. Transform the sentences using the Gerund instead of the Infinitive:
1. She likes to analyze information 2. They began to advocate their opinion. 3. They began to communicate during last month. 4. He likes to explain the situation. 5. He intends to adjust data.
Task 6. Transform the sentences using the Gerundial phrases:
1. He thinks he will research the foreign market. 2. Before he came to the office, he met his friend. 3. He insisted that he should be acquainted with all members of the team. 4. She insisted that she should consult the special literature sources. 5. He insisted that he should be informed about latest events.
Task 7. Rearrange the following jumbled words into sentences:
1. Research, from its participants, demands ethical behaviour. 2. Ethics, that guide, are norms or standards of behaviour, moral choices. 3. Unethical activities, and include, are persuasive, violating nondisclosure agreements. 4. The researcher, some, should follow, ethical guidelines. 5. All subjects, in order, to put the experiment, should be debriefed, into context.
Task 8. Translate the sentences into English:
1. Ми спостерігаємо драматичні зміни у бізнесовому середовищі. 2. Розвиток організації відображає соціальні та економічні реалії суспільства. 3. Сучасний менеджер потребує постійного оновлення знань. 4. Методи дослідження сприяють розвитку знань. 5. Вам необхідні навички та вміння вирішення проблем.
Task 9. Make up the dialogue, using phrases from both columns:
| A | B |
| 1. Hello Helen! How are you and what are you doing in our company? __ | a) So, my task is to conduct nonverbal, linguistic and physical condition analysis and advise the methods of improvement. |
| 2. Thanks, good. I say, we have a special research department in the company. Why do they invite other experts? __ | b) My task is to observe the internal working environment: to collect data visually, analyze them and prepare special recommendation for improving the situation in the company. |
| 3. I see. The Board of directors wish to have independent opinion. It’s not a bad idea. You know, very often we have different kinds of clashes. ___ | c) Thanks. And how about lunch in the company’s canteen? |
| 4. OK. Good luck with your research. ___ | d) Bye. |
| 5. Well, Let’s meet at 12 o’clock downstairs. See you then, bye! ___ | e) Hello Bob! Thanks I am fine. You know I am invited to conduct a special research. And how are you? |
Task 10. Read the text and mark the statements given below “true” or “false”:
An independent contractor who specialises in human resources issues, has been asked by “TTO” company to undertake an independent study of its employees performance evaluation practices. “TTO”, a non-profit organisation, is a professional review organisation in the health care industry. Most of its revenue comes from government contracts for Medicare and Medicaid utilisation reviews.
Accurate performance appraisals are important. They provide feedback on an employee’s contribution to the company and the annual appraisal score is used to determine merit raises. But evaluators are occasionally late with their evaluations. And managers may attempt to raise their own department’s status. So the company invited an independent contractor.
1. An independent contractor specialises in financial resources issues. 2. “TTO” is a profit organisation. 3. Most of its revenue comes from government contracts. 4. Inaccurate performance appraisals are important. 5. But evaluators are frequently late with their evaluations.
TEST 2
Task 1. Give Ukrainian equivalents of the following words:
accountant; to enhance; facet of the problem; to inquire; market research; plausible; sample; statement; to witness; research process.
Task 2. Give English equivalents of the following words:
прибічник; запізніла думка; упередженість; примушування; приховувати; обман; звільнення; етичний кодекс; спонукати; спотворення фактів.
Task 3. Give the definitions of the following words:
inquiry; to witness; strength and weakness; selection; research.
Task 4. Identify the form and voice of the following Gerunds:
having analyzed, being conducted, having been evolved, exploring, having researched.
Task 5. Transform the sentences using the Gerund instead of the Infinitive:
1. He likes to conduct research himself. 2. They started to market the products in Ukraine. 3. They began to explore foreign markets. 4. He likes to violate the rules. 5. He proceeds to misrepresent the information.
Task 6. Transform the sentences using the Gerundial phrases:
1. Before he started on a research, he defined the main goals and objectives. 2. They think they will proceed tomorrow. 3. After he inquired customers, he forecasted sales decrease. 4. She insisted that she should be explained all the rules of corporate ethics. 5. Before he prepared presentation, he consulted many specialists.
Task 7. Rearrange the following jumbled words into sentences:
1. Unethical activities, breaking, include, respondent confidentiality. 2. The government, many types, forbids, of medical research. 3. Ethical research, personal integrity, requires, from the researcher. 4. The actual purpose, from the respondents, must be concealed, of your study or experiment, and benefits, to avoid introducing bias. 5. An experiment, should be redesigned, or interview, to reduce, reliance on deception.
Task 8. Translate the sentences into English:
1. Дилемою управління називається проблема, що вимагає управлінського вирішення. 2. Він застосовує науковий підхід до вирішення проблем. 3. Дослідження у бізнесі забезпечують інформацію, необхідну для прийняття рішень. 4. Дослідник використав різні аналітичні методи. 5. Вони чітко висвітлили основні результати дослідження.
Task 9. Make up the dialogue, using phrases from both columns:
| A. | B. |
| 1. Our manager has recently collected data about internal and external market. Can you tell us why? ___ | a) Well, he is going to research the demand and supply and answer all possible questions: Who? What? When? How? and Where? |
| 2. And what is he interested in? ___ | b) I hope so, but I am afraid that advertisement research will be the next step. |
| 3. So, what is the main aim of the project? ___ | c) There are a number of problems in the company. For example, the sales decrease and he tries to understand the reasons. |
| 4. And do you think the market research will help? ___ | d) He is starting a new project and tries to study the present situation. |
| 5. And what about the costs? ___ | e) So far, it’s cost us about 10 thousand dollars. |
Task 10. Read the text and mark the statements given below “true” or “false”:
Many organisations use opinion surveys as one part of their evaluations of managers or executives. The people being evaluated often wonder how fair these processes are. In particular they wonder if they somehow get lower ratings in case they strictly enforce rules or set high standards of work. In universities the same problem affects instructors, who complain about the student evaluations of the instructors and their courses. In particular, they complain that when instructors make students work hard, the students give them low ratings.
1. Many organisations use opinion surveys as one part of their evaluations of managers or executives. 2. In particular people wonder if they somehow get lower ratings in case they strictly enforce rules or set high standards of work. 3. In universities the same problem affects students, who complain about the instructors evaluations of the students. 4. In particular, students criticise instructors when they make them work hard. 5. In particular, instructors complain that when they make students work hard, the students give them high ratings.
UNIT 9
TEST 1
Task 1. Give Ukrainian equivalents of the following words:
to assume; to derive; to confuse; advanced; to convey; bribe; definite; diverse; gesture; biased.
Task 2. Give English equivalents of the following words:
штовхати; вважати; ефективний; зменшувати; ставлення; впливати; особливий; поза, положення; рух; прогресивний.
Task 3. Give the definitions of the following words:
to reduce; domestic; to hire; to assume; to adopt.
Task 4. Transform the sentences using the Infinitive and its complexes:
1. He has confused different cultures. He is sorry of this. 2. She keeps to the national traditions. She is proud of it. 3. We suppose that he will know the peculiarities of non-verbal communication. 4. It is expected that the meeting will begin in time. 5. She raised her eyebrows. I saw it.
Task 5. Paraphrase the following sentences using the Gerund with the expression “looking forward”:
1. He wants to use technological advances in communication very much. 2. She wanted to be successful in communication with customers very much. 3. We want to communicate with our foreign partners very much. 4. I want to be a productive worker very much. 5. She wants to work harmoniously with those from other cultures very much.
Task 6. Transform the following sentences using the Participle phrases and its complexes:
1. When we arrived in Bangkok, we understood the cultural differences between western and eastern people. 2. We visited the exhibition which was opened a week ago. 3. He spoke and rubbed his hands. 4. I saw them as they were discussing the problem of misunderstanding. 5. They were signing the agreement. I saw it.
Task 7. Rearrange the following jumbled words into sentences:
1. Two major kinds, affect communication, of cultural differences. 2. Culture, has been defined, many ways, in. 3. You, to communicate, with people, will have, from other countries. 4. Communicating, your productivity, across cultures, effectively improves. 5. A study, begins, of a role of culture, in communication, with two statements.
Task 8. Translate the sentences into English:
1. Очікується, що ця тенденція продовжуватиметься в майбутньому. 2. Рухи тіла – це вид невербального спілкування. 3. Нашій культурі притаманна звичка зорового контакту. 4. Багато підприємств продають свої товари та послуги на міжнародному ринку. 5. У нашій культурі усмішки позитивно сприймаються у більшості ситуацій.
Task 9. Make up the dialogue, using phrases from both columns:
| A. | B. |
| 1. Hello! I heard you’ve been in Japan recently. __ | a) Yes, and this difference is great! |
| 2. Did you realise the difference between Western and Eastern culture? __ | b) To avoid misunderstanding one should remember that he or she is a guest in a foreign country. |
| 3. And what should a person be aware of while travelling to the East? __ | c) Yes, I’ve been there for two months on a business trip. |
| 4. And what can you advise to avoid misunderstanding? __ | d) Quite right. |
| 5. I think you are right. Before going to another country it would be useful to learn about its cultural peculiarities. __ | e) For the first one should be aware of the life philosophy of Eastern people. |
Task 10. Read the text and mark the statements given below “true” or “false”:
Дата публикования: 2015-01-13; Прочитано: 435 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!
