Exercise 3 a) Read some samples of the recorded voice

You have reached the Telecom office. We are not able to take your call right now. Please leave your message after the tone, and we’ll get back to you as soon as we can. Thank you for calling.

Hello, I’m Steve Banks, B...A...N...K...S from Cooper and Brothers. Please give me a call regarding the delivery time of the stationery you have ordered. I’m available every morning between 9 and 11 at 412-6528. Thanks, bye.

b) Leave messages on the answering machine of your business partners in the following situations:

a. you are calling to confirm your arrival time;

b. you are calling to invite them to a press conference;

c. you are calling to let them know how many people will be present at the reception;

d. you are calling to remind them of their promise to bring samples of product for tomorrow’s meeting.

Exercise 4 Read the following phone conversation and pay attention to the phrases of asking and giving repetitions:

Receptionist: Good morning, Johnson and Johnson Inc. How can 1 help you?

Lilia Korzun: Hello, my name is Lilia Korzun. I recently sent you my resume and wrote about an interview, but I haven’t had any reply yet.

R.: I’m sorry, could you repeat your name please?

L.K.: K...O...R...Z...U...N, Korzun, and my first name is Lilia, L...I...L...I...A.

R.: I see. And who did you write to?

L.K.: To Mrs. Lynne Wright in Human Resources.

R.: I beg your pardon, I didn’t catch that. Could you please repeat that?

L.K.: To Mrs. Lynne Wright - Human Resources Department…