Read the text below about online shopping. Choose the best word to fill each gap from A, B, C or D below

Every year in the USA over $150 billion is spent online, but this is only 5% of (1) ______ retail sales in the country. Most people using the Internet for shopping don’t actually make a (2) ______ online. Instead they use the Internet for pre-purchase research to find the best (3) ______ deals available, and then they to that shop (if possible) to make the final purchase.

This is all despite the e-tailing promise that shopping online will be (4) ______ and convenient. Convenient it might be, but 30% of all online purchases (5) ______, which means that there are a lot of disappointed (6) ______ out there. There is also the (7) ______ of credit card security. In Britain there is over £500m of credit card fraud every year and over 25% of that is when stolen credit card details are used on the telephone or Internet to place (8) ______ which the card holder does not find out about until their next statement. As a result of this, many people do not trust websites (9)______ their credit card details.

Other potential customers do not like the way websites track their visits and the way some, like Amazon.com, make suggestions to (10) ______ customers based on their previous purchases. They see this as being (11) ______, and even a (12) ______ of their privacy. So although online retailers have (13)______ down prices and can (14)______ large discounts because they are only taking orders and shipping products from large warehouses, they are still (15)______ it difficult to turn visitors into paying customers.

1. A. on B. whole C. total D. these

2. A. buy B. purchase C. shop D. demand

3. A. extra B. good C. make D. possible

4. A. expensive B. cheap C. good D. quality

5. A. fail B. work C. succeed D. bought

6. A. buyer B. customers C. orders D. consume

7. A. problem B. situation C. status D. issued

8. A. products B. goods C. purchases D. orders

9. A. for B. by C. to D. with

10. A. new B. next C. returning D. excellent

11. A. intrude B. intruded C. intrusive D. intruding