Focus 1. Letter 1 (request to quote for insurance)

LETTER 1 (Request to quote for insurance)

May 3, 20…

Dear Sirs

Please quote us a rate for the insurance against all risks, warehouse to warehouse, of a shipment of 10 (ten) cases of cycles, London to Valetta, by M.V. Star of the Blue Sea Line. The value of the shipment in question is $ 18,000. The insurance is needed as from June 15, 20….

Looking forward to hearing from you.

Yours faithfully

Andrew Wine

Andrew Wine

LETTER 2 (The goods arrived damaged)

December 15, 20…

Dear Sirs

Our order No. 235246/FTD

We received your consignment of filing cabinets and folders (Order No. 235246/FTD) on Dec.12, 20….

Our Agent noticed that cases 9, 10 and 11 were broken. It looks as if some heavy object was dropped on these cases. We opened the cases and contacted the Lloyd’s surveyor in Barcelona. He is examining the damage at the moment and no doubt will send a detailed report as soon as possible. He is also investigating crates 20 and 21.

The following items are broken:

- 7/seven/ TWA35 Filing Cabinets (severely dented);

- 63 /sixty three/ Cuefile looseleaf[1] folders (destroyed by seawater).

This was a CIF shipment and you hold the insurance policy. We should be obliged if you would take up the matter with the insurers. The Insurance Certificate number is AS/298475. Should you so desire, we will send it to you without delay.

We enclose a report by our agent that the damage was noticed on Dec. 12, 20… in the port of Barcelona.

We would like you to send replacements for the damaged articles as soon as possible. On our part we will arrange credit in a day or two. Please, acknowledge receipt.

Sincerely yours