B) Read an example of original letter and reformulated email

Original Letter

Thank you for your letter dated 25 March enclosing a brochure with details of your new range of children’s toys. I apologise for not replying sooner, but I have been out of the country on business.

The new range looks very good, and we are particularly interested in your Action Hero figures that we are sure will sell well in our stores. I would be grateful if you could send me some samples, and also a price list with details of any discounts you offer for large orders.

Reformulated e-mail

Thanks for your e-mail with the attachment showing your new range. Sorry I haven’t been in touch – I’ve been really busy.

The new products look great – we’re very interested in the Action Hero figures.

Can you send some samples? And info re prices/discounts?

Примітка Для того, щоб email були коротші, часто використовують скорочення або абревіації для часто вживаних словосполучень. Вони звуться TLAs (three-letter acronyms), хоча деякі з них мають більш ніж три літери.