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There are a number of reasons for a firm refusing an order. Some of the most common are the following:
(a) out of stock (you may be out of stock of the product ordered, or indeed you may no longer make it);
(b) customer’s bad reputation;
(c) unfavourable terms (the supplier may not like the terms the customer has asked for);
(d) size of order (the quantity required might be either
too large or too small).
Whatever your reason, you must be polite; inability to supply the goods ordered calls for a little more care in phrasing.
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IMPORTER ASKS FOR GUARANTEED DELIVERY DATES
| MAHONEY AND MILLMAN, INC.
1951 Benson Street Bronx, New York 10465
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Our ref. Order 11/7MM Your ref.
25 June 20__
Sandmann Office Supplies
128-134 Hackley Road,
Wolverkampton WV 16JXZ,
U.K.
Dear Mr Levine,
Thank you for letting us have samples of your desk accessories.
We believe that items of this quality will find a ready market here. We are prepared to place a trial order provided your products are delivered within two weeks. The enclosed order is placed strictly on this condition. If you cannot guarantee delivery within the stated time we shall have to cancel the order.
We look forward to hearing from you shortly.
Yours sincerely,
H.Rosen
H.Rosen
Manager
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