Put these words in the right order to make useful sentences

1 say you that you couldn't again could?

2 I'm you I quite hear can't sorry

3 please up could bit speak you a?

4 that do spell how you?

5 I'm quite catch didn't I sorry that

6 bit speak slowly you could please a more?

Listen and check. Practise saying the sentences.

Match the verbs with the nouns

a) pick 1. a message

b) answer 2. a number

c) make 3. the phone down

d) ring 4. someone up

e) put 5. the phone up

f) leave 6. the line

g) dial 7. the phone

h) hold 8. a call

Listen and decide what to do (you can sometimes do more than one thing).

1. put the phone down dial a single number

2. hang up redial with a new number

3. answer the phone leave a message

4. try again later check you have the right number

5. hold on / hold the line dial an extension number

Read the phone dialogue below and try to put it in the right order.

a. I'm sorry, he's engaged at the moment. Will you hold?

b. Could you tell him Allan called?

c. Allan MacFarlane.

d. Thank you.

e. International Shipping, Elaine speaking, how may I help you?

f. Hold on a moment please, Mr MacFarlane.

g. Thanks very much. Goodbye.

h. Could I speak to Bob Harris, please?

i. No, thanks, I'll ring back later.

j. Could I ask who's calling?

k. Would you like to leave a message?

l. Certainly Mr. MacFarlane, I'll tell him.

Listen and check.

7. Listen again. What's different?