Introductions

When being introduced, the sequence of the introduction and the presentation of business cards can vary. In Germany for example, you present your business card after the introductions have been made. Elsewhere, you may hand out your card during the introductions.

Introductions can often be seen as the most confusing part of first doing business in another culture. However, they are important because first impressions really do count towards the business relationship you wish to establish. Some of the fundamental rules are:

· Always have a smile and friendly disposition.

· If you shake hands, do not give a "bone crushing" grip or conversely, a handshake like a "dead fish". Maintain eye contact when shaking hands but avoiding staring as it can be interpreted as an aggressive act.

· Use of the traditional bow or other local greeting gesture is acceptable if you do it right. Even with such gestures, you may still shake hands afterwards. Please note that a bow is not a sign of subservience but a sign of respect and greeting.

· Personal introductions should include titles and last (family) names rather than first names on the initial introductions. Australians, readily accept their first and last names used in introductions, whereas in other cultures, it would be considered disrespectful, especially for the senior executives.

· If a group is visiting, someone will be required to introduce people. Often this is the most senior person of the group who will introduce everyone after first introducing him or herself to the leader of the other side. Introductions are best performed in order of seniority, most senior first. Such behaviour is expected in many countries, eg. China.