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Ãëàâíàÿ Ñëó÷àéíàÿ ñòðàíèöà Êîíòàêòû | Ìû ïîìîæåì â íàïèñàíèè âàøåé ðàáîòû! | |
Building Employee Commitment: An Imperative for Business Success
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By Gordon L. Simpson
The workplace is changing dramatically and demands for the highest quality of product and service is increasing. To remain competitive in the face of these pressures, employee commitment is crucial. This reality is applicable to all organizations but is of particular importance to small and medium sized businesses.
Employee behavior on the job is influenced directly – positively or negatively by his or her immediate supervisor. Positive influences are essential to strengthening employee commitment. Therefore the first step in building commitment is to improve the quality of management. Much has been written recently about the need for improving the education and training of our workforce. As important as this is, at least equal emphasis must be given to improving the quality of management if business is to succeed in achieving greater employee commitment and thereby its profitability.
The benefits of having the best trained workers using the most advanced technology can be nullified by poor people management practices by managers. Management skills which sufficed in the past are not adequate to meet the challenges facing business today.
In many organizations there is a growing commitment gap – a widening split between the expectations of employers and what workers are prepared to do. There are a number of reasons for this erosion of employee commitment; the most common one being a failure of management in some way or another. To succeed in the face of increasing competition, a business needs improved productivity at all levels. This requires the enthusiastic commitment of all employees which can only be achieved through better management practices.
Businesses need good people to succeed. Failure on the part of owners or senior leaders to ensure their managers and supervisors are trained and function effectively can lead to the loss of valued employees because the best employees are attracted to employers who place a premium on good people management.
The second key to success, namely customer service, cannot be achieved without dedicated and committed employees. It is the order clerks, customer service representatives, receptionists, and drivers who interact most with the customers. They relate to them in a manner consistent with how they themselves are managed.
Properly managed employees can be motivated to achieve excellence in any area of a business. They will contribute willingly, and will do more than expected if they are managed well. Extraordinary results can be achieved by ordinary people if management does its job properly. Managing a business today is difficult enough without forfeiting a competitive advantage by lack of attention to its most valuable asset – its people.
It therefore follows that all organizations should give a high priority to its people management practices if they hope to success and prosper in the face of global competition and consumer demand for the highest quality of product and/or service.
From http://www.mansis.com/page1218.htm (9/6/2009)
© Copyright The Mansis Development Corporation
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