Ex.5. Put the following extracts of telephone calls into the correct order

- Just a moment, Mr. Berston, I’ll put you through.

- Oh, good morning. Could I speak to Mr. Larson, please?

- My name is Paul Berston. I’m from Plant Installation Limited.

- Yes. Who’s calling, please?

- ABC Electronics. Good morning. Can I help you?

- He’s got it, but just in case, it’s 097 253 466.

- Yes, could you ask him to call me back?

- Mr. Dorsan here. Could I speak to Mr. Shelton, please?

- Yes, of course. Could I have your number?

- I’m afraid he’s out at the moment. Can I take a message?

Ex.6. Look at the language used in telephone communication. It is not always the same as when we are face to face with a person. Compare:

Face to face What’s your name? - I’m John Brown. Are you Mr. Brown? - Yes, I am. Could you wait a moment?

On the telephone Could I have your name, please? - This is John Brown. Is this Mr.Brown? - Speaking. Hold the line, please. / Hold on a minute.

Now read the following and choose the phrases you think appropriate and correct for telephone conversation. Sometimes two variants are possible.

1. When you want to contact somebody, you can say:

a. Let me talk to Mr. Croft.

b. Can/Could I speak to Mr. Croft, please?

2. When you want to ask who is calling you, you can say:

a. Who are you?

b. Who’s calling/speaking, please?

c. Can/May I ask who’s calling, please?

3. If you answer the phone and offer your help, you can say:

a. May/Can I help you?

b. What do you want?

4. When you ask someone on the phone to wait, you can say:

a. One moment, please.

b. Hello, wait.

c. Hold on a moment, please.