Language style

Business letters are usually quite formal in style. A conversational style is not appropriate, so you should avoid contractions, emoticons, colloquial words. You should also avoid writing sentences that are too long and that include complicated or unnecessary language. A straightforward letter will get your message across more effectively than a long wordy one. There are certain conventions concerning correct way to address people and to close your letter.

Opening

Letters always start with Dear … followed by the correct form of address. If the letter is going to someone whose name you don’t know, it starts with Dear Sir, or Dear Madam, or Dear Sir or Madam. But if you do know the name, then you can begin with Dear Mr/Ms Ingram.

Closing

Letters are usually closed in standard ways. At the end of your letter you should include a short sentence like I look forward to hearing from you or Please do not hesitate to contact me if you need further information. Below that, you should put a closing phrase: Yours sincerely (for formal letters beginning with Dear and the name of the recipient), Yours faithfully (for formal letters beginning with Dear Sir or Madam), Yours truly, Best regard, Best wishes (for less formal letters).