Task 14. Compose a summary of the text in 80 words. 1 страница

STEPAN ZLUPKO

(1931–2006)

The long awaited freedom, gained with difficulty, was enjoyed, together with everybody, by our contemporary – a man of courageous character, sincerity of heart and talent – Syepan Zlupko (born on 15 July, 1931 in the village of Dorozhiv near Drohobych). He was a researcher in economy, professor of three universities: Ivan Franko State University in Lviv, Kyiv-Mohyla Academy and the Ukrainian Free University in Munich, Germany. Only now, in the independent Ukraine – he became the head of M. Tuhan-Baranovskyy Department of Economy of Ukraine, it was only under the conditions of the free state that the National Academy of Sciences of Ukraine awarded S. Zlupko the M. Tuhan-Baranovskyy prise on 20 March, 1996.

But not only the Motherland acknowledged the merits of this scholar. He is honoured by the whole scholarly world. S. Zlupko was awarded a prise by the American Biographic Institute for the devotion to science and faithfulness to human ideals. The International Centre in Cambridge included his name in its edition of the “First Five Hundred prominent people” of the world and chose him as man of the year. But the way to the stars was long and thorny. Work, everyday work – this was the life credo of the scholar – professor S. Zlupko.

In the year of 2006 the professor celebrated the 50^th anniversary of his pedagogical and research activity. During this period he published 750 research and popular-scientific works on topical economic issues, which are a significant innovatory contribution to economy.

1. Economy of Ukraine (economic thought, history of economy, national economy);

2. Economy of labour resources and employment (demo-economy, labour potential);

3. Ecology (mutual action of ecological-economic systems, their organisation and mechanism of functioning);

4. The application of systemic-cybernetics method in the research of the labour potential, the creation of labour market.

The research achievement of S. Zlupko is characterised by the width of theoretical generalisations, democratic direction and emotio­nality. His works are written in an easy, popular style that is why they are understandable even for people without economic education. His lectures were listened to with great interest. They enjoyed wide popularity. Students were happy to have professor S. Zlupko as a scientific supervisor.

Professor S. Zlupko was a participant of many scientific conferen­ces, symposia and seminars. He was well known in the USA, Canada, Germany, Britain, Nigeria and many other countries of the world. His name has been included in reference-books and encyclopaedias. That is the acknowledgement of his academic achievement and authority.

TESTS FOR SELF-CONTROL

UNIT 1

TEST 1

Task 1. Give Ukrainian equivalents of the following words:

to accomplish; management; to set; hierarchical; vision; to organise; resolution; to clarify; procedure; to direct.

Task 2. Give English equivalents of the following words:

досягти; ціль та завдання; самоуправлінський; зосереджувати; основи; завдання; виклик, складне завдання; науковий; відпові­дати; виправляти, корегувати.

Task 3. Give the definitions of the following words:

authority, rapid, wage, empowerment, market.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):

1. In traditional organisations the supervisors of different levels ____ the employees. a) manage, b) managed, c) will manage.

2. You have done the job very well. I ____ you extra holiday next month. a) will give, b) was giving, c) had given.

3. In cooperation with employees managers set up teams and ____ all their mistakes together. a) are correcting, b) have corrected, c) correct.

4. We could not afford to keep our equipment, so we ____ it. a) are selling, b) will sell, c) sold.

5. Last month our company ____one of the latest innovative ideas in its activity. a) is using, b) used, c) will use.

Task 5. Give the plural of the following nouns (if they have plural forms):

money; information; day-work; status; boss; ratio; market; market-share; director-general; people.

Task 6. Put questions to the underlined words:

1. Managers are in charge of managing finance. 2. Tactical planning is usually done by managers or teams of managers. 3. He controlled the team activity once a week. 4. They will restructure the company next month. 5. Top management includes the chief executive, his deputies, the board of directors.

Task 7. Rearrange the following jumbled words into sentences:

1. The main responsibility, is to run, of a manager, the organisation. 2. Management, organising of cooperation, as a process of planning, is considered, motivation and controlling. 3. The goals, by managers, should be agreed upon, and workers. 4. Our company, various customers, decided to serve, on the Ukrainian market. 5. Managers, do, of the organisation, at lower levels, tactical planning.

Task 8. Translate the sentences into English:

1. Він не зміг досягнути мети. 2. Це завдання виявилось досить легким. 3. Менеджер пояснив мені обов’язки та права працівника компанії. 4. Наша продукція є конкурентноспроможною. 5. Ми вчасно виправили наші помилки.

Task 9. Make up the dialogue, using phrases from both columns:

A.	B.
1. Hello, Nick! Listen, don’t you know what management means? ___	a) I think it is an art and a science simultaneously.
2. So, it is not a science but an art? ___	b) You are welcome, good bye.
3. Why is it so? ___	c) No, I think they don’t. They rather supplement each other.
4. Do they exclude each other?___	d) Because it is a system of scientific knowledge and personal qualities.
5. Thank you for useful informa­tion, see you later.___	e) Hi, Karen! An interesting question! To my mind, management is an art of controlling people.

Task 10. Read the text and mark the statements given below “true” or “false”.

There has been a great deal of research into the art of negotiation and, in particular, into what makes a good negotiator.

One point most researches seem to agree on is that good negotiators try to create a harmonious atmosphere at the start of a negotiation. They make an effort to establish a good rapport with their opposite number, so that there will be a willingness – on both sides – to make concession, if this should prove necessary.

Good negotiators generally wish to reach an agreement which meets the interests of both sides. They therefore tend to take a long-term view, ensuring that the agreement will improve or at least not harm, their relationship with the other party. On the other hand, a poor negotiator tends to look for immediate gains, forgetting that the real benefits of a deal may come much later.

Skilful negotiators are flexible. They do not lock themselves into a position so that they will lose face if they have to compromise. They have a range of objectives, thus allowing themselves to make concessions. Poor negotiators have limited objectives and may not even work out a fall-back position.

1. Good negotiators try to create a harmonious atmosphere. 2. Those who tend to look for immediate gains are considered to be the most successful negotiators. 3. Good negotiators generally wish to reach an agreement which meets the interests of one side. 4. It is important to consider the long-term benefits while negotiating. 5. Skilful negotiators allow themselves to make concessions because there is no way out.

TEST 2

Task 1. Give Ukrainian equivalents of the following words:

challenge; to monitor; resource; scientific; to favor; to manipulate; to share; to focus; to implement; goal and objective.

Task 2. Give English equivalents of the following words:

з’ясовувати, роз’яснювати; мотивувати, заохочувати; вимога, за­пит; вирішення; інноваційний; забезпечувати; ієрархічний; здійс­нювати, виконувати; ресурс; покупець.

Task 3. Give the definitions of the following words:

cooperation, recently, service, performance, employee.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):

1. The top manager of our company ___ to distribute our products in international market last month. a) plans, b) planned, c) has planned.

2. We ___ presentations once a month. a) organise, b) have organised, c) are organised.

3. I have invited many clients, but I am afraid they ___ to our next meeting. a) have not come, b) came, c) will not come.

4. Our competitor ___ the proposal of cooperation now. a) has sent, b) is sending, c) sent.

5. Last year we ___ a lot of money on education of our employees. a) spent, b) have spent, c) shall spend.

Task 5. Give the plural of the following nouns (if they have plural forms):

commercial; factory; report; graph; felt-pen; television; electronics; cargo; firm; index.

Task 6. Put questions to the underlined words:

1. The new managerial style is more informal. 2. The manager delegated some authority to me. 3. The workers never demanded more freedom of operation. 4. We will have the meeting with our colleagues. 5. Our director went on a business trip.

Task 7. Rearrange the following jumbled words into sentences:

1. We need, of our, an alternative plan, to have, activity. 2. We organised, future company, of our, the structure, very quickly. 3. We, all workers, tasks and resources, will take into account, in our business. 4. As a middle-manager, of controlling, the tasks, I executed, and tactical planning. 5. He, and evaluated, specific job, gave me, my performance.

Task 8. Translate the sentences into English:

1. Покупці задоволені продукцією нашої компанії. 2. Цілі компа­нії є досить гнучкими. 3. Компанія працює на ринках України та Польщі. 4. Ми отримали винагороду за добре виконане завдання. 5. Я запланував поїздку до Києва.

Task 9. Make up the dialogue, using phrases from both columns:

A.	B.
1. Hello! Haven’t seen you for ages! Where have you been? __	a) Yes, they did. Because it is very important to speak accurately.
2. But as I remember, you were practicing some courses last month.__	b) Thank you for a compliment.
3. What did they teach you? __	c) How to organise my business.
4. Did they teach you to speak foreign languages accurately and fluently? __	d) I was on a course of perfecting my qualification.
5. I see you are a well-skilled and professional manager.__	e) Right. But management is not only a science but also a skill of finding a way out from different situations.

Task 10. Read the text and mark the statements given below “true” or “false”.

One reason people go to the college is because the college prepares them to become managers. Management is attractive to students because it represents authority, more money, prestige and so on. Management is the art of getting things done through people and other resources.

At one time, that meant that managers were called bosses and their job was to tell people what to do and watch over them to be sure they did it.

Today, management is changing from that image. Managers are being trained to guide and coach employees rather than discipline and give orders. Managers in some high-tech and progressive firms dress more casually, are more friendly and generally treat employees as partners rather than unruly workers.

1. Management is attractive to students because it involves creative work. 2. In some progressive firms managers are more friendly. 3. Management is a changeable phenomenon and has its history. 4. Nowadays managers treat employees as partners rather than unruly workers. 5. At one time managers were called bosses and their duty was to walk around.

UNIT 2

TEST 1

Task 1. Give Ukrainian equivalents of the following words:

internal; superior; capacity; to require; exceptional; to undertake; efficiency; operation; utilisation; framework.

Task 2. Give English equivalents of the following words:

досягти; співпрацювати; стосуватися чогось; свідомий; той, що лежить в основі; потребувати, вимагати; ціль; підрозділ; першо­чергове завдання; різнитися, відрізнятися.

Task 3. Give the definitions of the following words:

cost; to hire; observation; tendency; informal.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):

1. This company ___ enthusiastic agents during the last year. a) will be looking for, b) was looking for, c) is looking for.

2. Today our prices ___ in line with inflation. a) are growing, b) grows, c) were growing.

3. This department ___ their new ideas tomorrow during the meeting. a) will be representing, b) is representing, c) has represented.

4. Our company ___ its shares, before closing in 2000. a) sells, b) is selling, c) was selling.

5. He ___ for negotiation at this moment. a) was preparing, b) is preparing, c) has prepared.

Task 5. Write down sentences with the following words:

many, much, few, little, a lot of.

Task 6. Make the following sentences interrogative:

1. We have some new ideas. 2. I have seen some advertisements for a new job. 3. His manager had no idea about the project. 4. She had a business lunch and discussed some problems with our customer. 5. There is some budget shortage.

Task 7. Rearrange the following jumbled words into sentences:

1. People, what they are expected, must know, to accomplish. 2. There are, which highlight, four major aspects, the nature of planning. 3. This job, perfect, requires, managerial skills. 4. Last year, and this caused, their organisation, they began to restructure, staff reduction. 5. Would you be so kind as, this issue, to explain, to me?

Task 8. Translate the sentences into English:

1. Ця компанія здійснювала рекламні акції цілий місяць. 2. Ціни на деякі товари та послуги постійно змінюються. 3. Я буду готувати промову завтра ввечері. 4. Більшість продукції цієї корпорації відома українським споживачам уже давно. 5. Ми обговорюємо нову систему контролю якості продукції.

Task 9. Make up the dialogue, using phrases from both columns:

A.	B.
1. Hello Tom! How are you? __	a) So, see you on Friday at 8 p.m. near the office. Bye!
2. Not bad, thank you. I say, could we meet on Monday evening? __	b) I can’t, I am afraid. I’ll work till nine p.m.
3. What about Tuesday evening? ___	c) Sorry, I’d like to, but I’m playing volleyball.
4. Well, what are you doing on Wednesday evening? ___	d) I am going to the theater with my mother. What do you think about Friday evening. I’m free on Friday.
5. Oh, that’s OK, 8 p.m. will be great for me. See you then, bye! ___	e) Hello Ann! Thanks I am fine. And how are you?

Task 10. Read the text and mark the statements given below “true” or “false”.

The criterion of average customer waiting time for capacity planning can be appropriate in several circumstances. For example, a restaurant owner may wish to promote liquor sales in the bar and, therefore, stipulates that customers be kept waiting 5 minutes on average for a table. It has been suggested that because the face of a watch typically is divided into 5-minute increments, people who are waiting in line may not realise how long they have been waiting until at least 5 minutes have passed. Therefore, in designing a drive-in bank facility, it may be advisable to have customers wait no more than 5 minutes on average for service. In these cases it would be appropriate to identify the service capacity in terms of the number of servers that would guarantee the desired expected customer waiting time.

1. The criterion of average customer waiting time for capacity planning can't be appropriate in any case. 2. People who are waiting in line may not realise how long they have been waiting until at least 5 minutes have passed. 3. It is advisable to have customer wait more than 5 minutes on average for service. 4. It is worth identifying the service capacity in terms of the number of servers that would guarantee the desired expected customer waiting time. 5. The face of a watch typically is divided into 5-minute increments.

TEST 2

Task 1. Give Ukrainian equivalents of the following words:

adoption; creative; to contribute to; bottleneck; to envision; informal; tendency; pervasive; to force; relationship.

Task 2. Give English equivalents of the following words:

розміщення; спричиняти; спостереження; бюджет; визначати; переш­кода; відбирати; виділяти; місія; об’єднуватись в єдину структуру.

Task 3. Give the definitions of the following words:

to accomplish; discretion; excessive; primacy; room.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):

1. His nominal income ___ from September to October next year. a) is changing, b) changes, c) will be changing.

2. When I entered the room the director ___ with the secretary. a) was speaking, b) will speak, c) is speaking.

3. Our company ___ its strategy persistently. a) follows, b) is following, c) was following.

4. At the moment he ___ at his presentation. a) is working, b) will work, c) was working.

5. We ___ about setting up joint venture now. a) was considering, b) will be considering, c) are considering.

Task 5. Write down sentences with the following words:

many, much, few, little, a lot of.

Task 6. Make the following sentences interrogative:

1. We bought some flowers. 2. You met some interesting people on holiday. 3. Some modern managers perform all of these tasks with the full cooperation and participation of workers. 4. You have some time to spare. 5. They have no money.

Task 7. Rearrange the following jumbled words into sentences:

1. The allocation, of the most important tasks, is one, of resources, of the enterprise. 2. Strategies, for guiding thinking, furnish a framework, and action. 3. A manager, respective personal characteristics, should have, and professional qualifications. 4. He tried, but nobody, to clarify his idea, listened to him. 5. But why do we choose, departmentalisation, functional?

Task 8. Translate the sentences into English:

1. Цей завод випускатиме нові прилади впродовж року. 2. Коли задз­вонив телефон, рада директорів приймала важливе рішення. 3. Увесь день вона працювала над бізнес-планом. 4. Нині багато фірм надають схожі послуги. 5. Я чекатиму на ваші повідомлення увесь день.

Task 9. Make up the dialogue, using phrases from both columns:

A.	B.
1. The British Broadcasting Corporation has recently changed its logo. Can you tell us why? ___	a) Well, we were planning to launch a range of new channels and services at that time, so it was the opportunity to think over the existing logo.
2. Weren’t you happy with the previous one? ___	b) I’d say yes.
3. So, what were your main aims in changing the logo? ___	c) Basically no. There were a number of problems. For example, it didn’t work as an on-screen graphic.
4. And do you think the new logo has been a great success? ___	d) First of all, we wanted to simplify the design.
5. What about the costs? ___	e) So far, it costs us about one million Euro.

Task 10. Read the text and mark the statements given below “true” or “false”.

The capacity planning decision involves a trade-off between the cost of providing a service and the cost or inconvenience of customer waiting. The cost of service capacity is determined by the number of servers on duty, whereas customer inconvenience is measured by waiting time. Increasing service capacity typically results in lower waiting costs and higher service cost.

The trade-off between customer waiting and service capacity can be seen daily. For example, an emergency ambulance seldom is busy more than 30 percent of the time. Such low utilisation is required in exchange for the ability to provide assistance on a moment's notice. Excess ambulance capacity is necessary, because the implicit cost of waiting for this particular service may be exorbitant in terms of human lives.

1. The trade-off between customer waiting and service capacity can be seen daily. 2. The cost of service capacity is determined by the number of servers on duty. 3. The capacity planning decision doesn't involve the cost of customer waiting. 4. A low utilisation of an emergency ambulance is required in exchange for the ability to provide assistance on a moment's notice. 5. Increasing service capacity typically results in higher waiting costs and lower service cost.

UNIT 3

TEST 1

Task 1. Give Ukrainian equivalents of the following words:

attainable; execution; to comprise; critical point; counselor; to make sure; to feel secure; measurement; regardless of; target.

Task 2. Give English equivalents of the following words:

бути високо оціненим; мати справу з; комп’ютерний термінал; порівнювати; встановлювати, засновувати; домашній термостат; виникати, з’являтись; сильний, енергійний, рішучий; виконувати операції (фінансові); зовнішній.

Task 3. Give the definitions of the following words and word combinations:

associate; to direct; numerical terms; job design; to detect.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):

1. Our marketing manager ___ and executed the conception and distribution of a new product. a) has planned, b) is planning, c) plans.

2. He ___ a lot of time analysing his business recently. a) is spent, b) has spent, c) had spent.

3. The bookkeeper ___ the financial report before he came. a) is preparing, b) had prepared, c) has prepared.

4. The partnership ___ hundreds of items from catalog by the next week. a) have had, b) will have, c) will have had.

5. Computer technologies ___ greatly. a) has changed, b) had changed, c) changed.

Task 5. Write down sentences with the following words and word combinations:

wish; attainable; must; to detect; to deal with.

Task 6. Paraphrase the following sentences using the modal verbs (can, may, must, to have to):

1. I wish the standards pointed out deviations at a critical point. 2. I am sure he is talking with vice-president now. 3. Our company bought this plot of land. 4. The employee will improve his own job methods. 5. He has known about our deal.

Task 7. Rearrange the following jumbled words into sentences:

1. How often, controlling, do people use, in everyday life? 2. Empowering employees, allowing them, to take part more fully, means, in decision-making. 3. Consumer behavior, one of the major courses, has become, in marketing. 4. It seems to me, you can find, that in this book, the explanations. 5. Managers, where the corrective measures, know exactly, must be applied.

Task 8. Translate the sentences into English:

1. Менеджери повинні знати, які саме коригувальні заходи треба вживати. 2. Він опише основні процеси виробництва до поне­ділка. 3. Скільки службовців ви найняли в цьому місяці? 4. Вони підписали контракт до шостої години. 5. Ми можемо розпочати діяльність на внутрішньому ринку з наступного місяця.

Task 9. Make up the dialogue, using phrases from both columns:

A.	B.
1. I think that controlling is not a very important function in mana­gement system.__	a) Controlling is primarily for motivating and inspiring people to perform organisation activities.
2. May be, it is so. But could you provide more information about this function of management?__	b) You are wrong, because sys­tems of controlling exist in all spheres of organisation operations.
3. Controlling is а general concept which is applied to both indivi­dual behavior and organisational performance. And what are the main elements of controlling? __	c) OK, the effective function of controlling is influenced by: motivation of staff; the operation of groups and the informal organisation; organisation struc­ture; leadership style and sys­tems of management.
4. Now I agree that controlling can be helpful. What is the effective function of controlling influenced by? __	d) The essential elements of cont­rolling are: planning what is desired; establishing standards of performance; monitoring actual performance;
5. Now I know that all functions of management are important. ___	e) Now you are absolutely right!

Task 10. Read the text and mark the statements given below “true” or “false”.

Controlling is checking to determine whether or not an organisation is progressing toward its objectives and taking corrective action if it is not.

Quality controlling is the measurement of products and services against set standards. Total quality controlling includes planning for quality, preventing quality defects, correcting any defects that occur and a philosophy of continuous effort to build quality into products.

Total quality controlling means building in and ensuring quality from product planning to production, purchasing, sales and service. The firms are taught to: (1) use statistical quality controlling during the process; (2) select supplies based on quality; (3) use statistical methods, not slogans to get quality; and (4) find sources of poor quality and eliminate them.

1. It can be determined whether or not an organisation is progressing toward its objectives by means of controlling. 2. Total quality controlling means building in and ensuring quality from product planning to production. 3. Total quality controlling includes planning for quantity and sales. 4. The measurement of products and services against the standard can be determined asquality controlling. 5. Quality controlling is the measurement of products and sales against set standards.

TEST 2

Task 1. Give Ukrainian equivalents of the following words:

operational audit; at any rate; tool; statistical data; economic losses; natural inclination; to contribute to; variety; to lead; supervisor.

Task 2. Give English equivalents of the following words:

приголомшливий, жахливий; підхід; працівник; об’єднувати; ме­тодика; оцінювати; кількість завдань, робіт; сучасний; підтри­мувати; цифрові терміни.

Task 3. Give the definitions of the following words and word combinations:

constancy of purpose; to modify; flexible; deviations; common.

Task 4. Fill in the spaces with the appropriate verb forms (a, b, c):