Уклонение от ответа (Sample of avoidance)

Dear Sirs,

Thank you for your letter of 12 May ordering 800 meters of 100 cm wide watered silk.

We regret to say that we can no longer supply this silk. Fashions constantly change and in recent years the demand for watered silks has fallen to such an extent that we no longer produce them.

In their place we can offer our new GOSSAMER brand of rayon. This is a finely woven, hard-wearing, non-creasable material with a most attractive lustre. The large number of repeat orders we regularly receive from leading distributors and dress manufacturers is clear evidence of the widespread popularity of this brand. At the low price of only £3.20 per meter, this rayon is much cheaper than silk and its appearance is just as attractive.

We also manufacture other cloths in which you may be interested and are sending a complete range of patterns by separate post. All these cloths are selling very well in many countries and can be supplied from stock. If you decide to place an order we can meet it within one week.

Please contact me if you have any queries.

Yours sincerely

…

Dear Sirs, Thank you for your letter of… We regret to say that… In their place we can offer… If you decide to place an order we can meet it within one week. Please contact me if you have any queries. Yours sincerely,

Уважаемые господа, Подтверждаем получение вашего письма от … С сожалением сообщаем Вам, что … Вместо этого мы можем предложить Вам … Если Вы сделаете заказ у нас, мы выполним его в течение недели Если у Вас возникнут вопросы, пожалуйста, свяжитесь со мной. С искренним уважением,

George Gillian Customer Service Manager

Books-By-Mail P.O. Box 799 Dallas. Texas 75220

April 10, 2003

Mrs. Donna Phillips

RFD 2

Crosby, Texas 77532

Dear Mrs Phillips:

Thank you for ordering Indra Madhur's outstanding book» An Intro-duction to Indian Cooking. As you know, in the fifteen years since its first publication, Mr. Madhur's book has become a classic and a standard for great cooks everywhere.

Sadly, An Introduction is no longer in print, and I am returning your check for $15.95. But to satisfy your interest in Indian cuisine, I would like to suggest an alternative, Purnamattie Jaffre's Indian Gourmet. Ms. Jaffre was a student of Mr. Madhur, and her recently published volume has been widely hailed by both food and cookbook critics.

If you would like a copy of Indian Gourmet, which costs only $13.95, please let me know, and I will immediately send it to you.

Cordially,

David Ewing

Order Department