Read and dramatize the dialogues

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R. Can I help you, sir?

G. Hello, I'd like a room for the night.

R. Do you have a reservation?

G. No, I don't.

R. OK. Just the one night?

G. Yes.

R. And one person?

G. One person, yes.

R. Would you like an Executive at £125 or a Standard at £95?

G. Just a Standard.

R. OK... Do you have a preference for a twin or a double-bedded room?

G. Twin, please.

R. Do you have a preference for smoking or non-smoking?

G. Non-smoking, please.

R. OK. You are in room 760. How will you be settling you account, sir?

G. Visa.

R. By Visa card. May I take an imprint of your Visa card?

G. Here you are.

R. Thank you. And the name, sir, is...?

G. Paul Smith.

R. And may I take your home address, please?

G. It's 5383 Collins Avenue, Chicago.

R. OK, sir. Because you're not a British citizen, I'll require your passport in order to complete the registration.

G. Here it is.

R. Thank you very much.

G. Does the rate include breakfast?

R. No, it doesn't. Breakfast is £7.50 for continental and £9.95 for English and is served in the Restaurant on this floor from 6.30 all morning, or you can order in your room through room service at no extra charge.

G. OK.

R. This is your registration card. Can you just check through the details, please.

G. Yes.

R. And sign here.

G. OK.

R. Thank you. Here's your credit card, passport, and here's your key. It's room 760 on the seventh floor. The elevator is on the right. If you just tell a porter your room number, he'll follow you up with the luggage.

G. Thank you very much.

R. Enjoy your stay.

****

R. Hell. Hotel di Lago. Can I help you?

G. Hello. I’d like to make a reservation, please.

R. Certainly. When is it for?

G. For the weekend of 25^th and 26^th June.

R. Is that a single or a double room?

G. A double room, please. With a bathroom.

R. All our rooms are with a bathroom. That’s 120 euros per night.

G. That’s fine.

R. Would you like a smoking or non-smoking room?

G. Non- smoking, please.

R. OK, so that’s a double room, non-smoking, for three nights, from Friday 24^th to Sunday 26^th June.

G. That’s right.

****

R. The Gardian hotel. Sara speaking. Can I help you?

C. Hi. Would you have a room for next week?

R. For next week, madam? When would that be exactly?

C. From the 12^th to the 15 th.

R. And would that be a single room?

C. No, it’s for me and my daughter.

R. Would you prefer a twin or two singles?

C. A twin, please.

R. Smoking or non-smoking?

C. Non-smoking/

R. So, that’s arriving Monday the 12^th, departure Thursday the 15^th, twin, non-smoking?

C. That’s right.

R. One moment please. I’ll just check. Yes, we can do it. What name is it, please?

C. Mary Brown.

R. We need to confirm this. Can you give us your credit card details?

C. Just a moment. Yes, it’s 43 double 2 45 76 87 98 05 123.

R. So, that is 43 double 2 45 76 87 98 05 123.

C. Yes, that’s it.

R. Is that Visa?

C. No, it’s Master Card.

R. And what’s the name of the card, please?

C. My own name.

R. That’s fine then, Mrs Brown. Your reservation number is H-A-D, 2875.

C. Thank you. Good bye.

****

R. Good afternoon, can I help you?

G. Yes, please. Do you have any rooms starting tonight?

R. Yes, we do. What kind of room do you like?

G. A room for two persons and a child. We are three. Is it possible?

R. Sorry, I’ll check the availability… Well, I can offer you a double room with an extra bed for a child.

G. That’s great.

R. How long would you like to stay?

G. For three nights, till the second of June.

R. That’s OK. Could I have your name, please?

G. Sure. We are Mr. and Mrs. Christie.

R. Let me see your passports, please.

G. Here they are.

R. Well, Mr. Christie, your room number is 487. It’s on the fourth floor. Here is your key. Shall I ask the porter to help you with your luggage?

G. Yes, please.

R. This way, please. Enjoy your stay.