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1. Who’s calling, please?
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a) Tracy Brighton speaking.
b) I’m Tracy Brighton.
c) Oh, this is Tracy Brighton.
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2. Can I take a message?
(Would you like to leave a message?)
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a) Please tell him to call me back.
c) Yes, could you ask him to call me back, please?
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3. The reason I’m calling you is we're having problems.
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a) Really? That surprises me./ I’m sorry to hear that.
b) I don’t believe it.
c) I don’t mind.
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4. Could you manage Monday? (Could we meet on Monday, say, at 10 o’clock?)
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a) No, I can’t.
b) No.
c) I’m afraid I can’t. Could we fix another time?
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5. So that’s fixed – Tuesday at 10.30.
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a) I’m afraid that’s out of the question.
b) Good. See you on Tuesday.
c) Bye.
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6. Sorry, Sophie. I’ve got to go to a meeting now.
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a) That’s all then.
c) Oh, that’s OK. I’ll be in touch soon. Bye.
d) OK. Talk to you soon, no doubt. Bye.
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