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Inquiring about the telephone number
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Operator: Information. * Can I help you?
Mr. Dodge Could you please give the telephone number of the sales
department at ABC Electronics?
Operator Just a moment, sir. The number is 357 34 52.
Mr. Dodge Three-five-seven three-four fifty-two. Is it right?
Operator: That’s right.
Mr. Dodge Thank you very much.
* In business, the telephone is answered by giving the name of the firm.
Ex.4. Study t he structure of a business telephone talk. As a rule, phone communication includes the following:
| Steps taken by the person who answers the telephone Phone rings. The switchboard operator or receptionist 1. identifies the company and greets the caller; 2. asks for the caller’s identification and the reason for the call; 3. offers to take a message if necessary. If the person who was called answers the telephone, he identifies himself, greets the caller and then discusses the matter. At the end of the talk, he summarises what they’ve discussed, says polite formulae, says good- bye | Caller’s steps He greets the switchboard operator; asks the operator to connect him to the person he needs; identifies himself; explains the reason for his call and, if necessary, leaves a message. If the person needed answers the telephone himself, the caller greets him, introduces himself, explains the reason for the call, states the problem and discusses the matter. The caller summarises what they’ve discussed, says polite formulae and says good-bye. |
Дата публикования: 2014-10-25; Прочитано: 531 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!
