II. Business Letter Vocabulary Quiz

1) Before you seal and send your letter, make sure to …. it.

a) punctuation b) proofread c) sensitive d) transition

2) As soon as your certified letter reaches the ….. you will be notified.

a) recipient b) margin c) logo d) salutation

3) Choose ….. if you want to put the date and closing in the center of the page.

a) justified b) modified block format c) block format d) spelling

4) Set off the list of "Do's and Don'ts" by using ….

a) body b) letterhead c) bullets d) formal

5) The envelope indicated that there was ….., but in fact there was only a letter inside.

a) an enclosure b) a sender c) a salutation d) an indent

6) The ….. of the first paragraph was optimistic, so I wasn't expecting the bad news in the middle.

a) tone b) active voice c) direct mail d) punctuation

7) I decided not to interview her, because her cover letter contained very poor …...

a) notation b) block format c) single spacing d) grammar

8) The ….. about the meeting was posted on the bulletin board for everyone to read.

a) memo b) heading c) sender d) junk mail

9) Our address and phone number are shown on our …...

a) letterhead b) snail mail c) postage d) salutation

10) In block text format, you do not …… each paragraph.

a) indent b) transit c) punctuation d) margin

(Answers: 1) b 2) a 3) b 4) c 5) a 6) a 7) d 8) a 9) a 10) a)

Step 1 “Enquiry”

I. What do you think an inquiry is? Choose the items, which in your opinion could be the purposes of writing an inquiry:

· to get detailed information about the goods

· to find out the availability of goods

· to define delivery dates

· to get information about terms and discounts, method of transportation and insurance

· to ask for information about prices of goods

· to ask for catalogues and samples of goods