Listening. Look at the extracts from the conversations

Look at the extracts from the conversations. Complete them with the useful phrases for reacting to suggestions.

1. No, _______________________ do that. It would be really embarrassing.

2. No, I'm ___________________________that's such a good idea.

She is the boss ______________________!

3. OK, that ___________________, I suppose.

4. What _____________________! I'll do that next time he calls.

Speaking

Imagine you have to deal with the following situations, in which you have to give feedback.

Plan what you will say.

a) you share an office with a colleague who often goes out, without telling you for how long. When clients phone, you are unable to tell them when to call back. What suggestions can you give your colleague?

b) one of your staff, who often visits clients, insists on wearing jeans at work, despite the office dress code which states “no jeans”. You feel it is necessary to discuss it formally with the staff member.

Writing

Read the following email and suggest ways the supervisor could deal with the problems in the department. Role-play a conversation to follow the email, with you as Charlie and your partner as Sam. Reply to the email with your own ideas.

Unit III. APPLYING FOR A JOB