G) demands

1. Total Quality Management (TQM) is an ____ to the art of management that has become steadily more popular in the West since the early 1980’s.

2. A principle is a fundamental law and therefore ____ principles are the fundamental laws that form the basis of ____.

3. The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known ____.

4. The standards provide ____ for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements.

5. Customer ____ is seen as the company’s highest priority.

6. Customer satisfaction ____ constant sensitivity to customers and fast response to their requirements.

7. Each part of the ____ is involved in Total Quality.

Задание II

А. Напишите данные предложения в вопросительной и отрицательной форме

Every employee is responsible for quality performance.

Nearly all organizations achieved good results.

Many companies have difficulties in implementing TQM.

Each part of the company is involved in Total Quality.

Economists have developed a variety of models and ideas to explain differences in growth rates among countries.

B. Найдите в тексте предложения с существительными в форме притяжательного падежа и переведите их

C. Найдите в тексте предложения с местоимениями в форме притяжательного падежа и переведите их