Exercise 4:Following are some phone conversations. Complete the dialogues. Use may I, could I, can I

Help

Leave

Speak/talk

Take

1. A: Hello?

B: Hello. Is Dick here?

A: Yes, he is.

B: _______ to him?

A: Just a minute. I’ll get him.

2. A: Hello. Dean Black’s office.

B: ________ to Dean Black?

A: May I ask who is calling?

B: Susan Abbott.

A: Just a moment, Ms. Abbott. I’ll connect you.

3. A: Hello?

B: Hi. This is Bob. __________ to Steve?

A: Sure. Hang on.

4. A: Good afternoon. Dr. Anderson’s office. _________ you?

B: Yes. I’d like to make an appointment with Dr. Anderson.

A: Fine. Is Friday morning at ten all right?

B: Yes. Thank you.

A: Your name?

5. A: Hello?

B: Hello. _____________to Mary?

A: She isn’t at home right now. ________ a message?

B: No thanks. I’ll call again later.

6. A: Hello. ____________to Ann?

B: She isn’t here right now.

A: Oh. _________ a message?

B: Certainly. Just a minute. I have to get a pen.

4-2. ASKING FOR ASSISTANCE: WOULD YOU, COULD YOU, CAN YOU, WILL YOU

Polite questions	Possible answers	People use would you, could you, can youto ask polite questions. The questions ask for someone’s help or cooperation.
a)Would you please open the door? b)Could you please open the door? c) Can you please open the door?	Yes. Yes, of course. Yes. Certainly. Of course. Certainly. I’d be happy to. I’d be glad to. Sure (informal) Okay (informal) My pleasure (informal)

Exercise 5: complete the dialogues. Use a polite question in each.

answer the phone for me say that again

get the door for me turn it down

open the window turn the volume up

pick some up

1. T. It’s getting hot in here. Would/Could/Will/Can you please open the window?

S. Of course. I’d be happy to./Sure/etc.

T. Thank you. /Thanks.

S. You’re welcome.

2. S1. The phone is ringing, but my hands are full. ________________________

S2. ____________________________________________________________

S1. ____________________________________________________________

S2. No problem.

3. S1. I’m trying to study but the radio is too loud. _________________________

S2. ____________________________________________________________

S1. ____________________________________________________________

S2. That’s okay. No problem.

4. S1. I’m trying to listen to the news on TV but I can’t hear it. _______________

S2. ____________________________________________________________

S1. ___________________________________________________________

S2. Don’t mention it.

5. Husband: Honey, I’m out of razor blades. When you go to the store _________

Wife: _________________________________________________________

Husband: _______________________________________________________

Wife: Anything else?

4-3 EXPRESSING ADVICE: OUGHT TO, HAD BETTER, SHOULD

a) My clothes are dirty. I should/ought to/had better wash them.	Should, ought to, had betterhave basically the same meaning. They mean: This is a good idea. This is good advice.
b) You need your sleep. You shouldn’t stay up late.	Negative: should +not = shouldn’t
c) I’d better stay home d) You’d better do smth e) He’d better go to bed

Note: Ought to is usually not used in the negative.

The negative had better is had better not and it often carries a warning.

You had better not be late. If you are late you will get into trouble.