Protocol and its types (business protocol and diplomatical protocol)

CONTENTS

CONTENT MODULE 1. THEORETICAL ASPECTS OF BUSINESS PROTOCOL
THEME 1. ETIQUETTE AND PROTOCOL
THEME 2. BUSINESS COMMUNICATION: THE MAIN ISSUES
CONTENT MODULE 2. BUSINESS PROTOCOL IN BUSINESS RELATIONS
THEME 3. BUSINESS COMMUNICATION: ORGANISATION AND TECHNIQUES
THEME 4. NEGOTIATING PROCESS: PROTOCOL ASPECTS
THEME 5. PSYCHOLOGY OF BUSINESS COMMUNICATION
CONTENT MODULE 3. NATIONAL PARTICULARITIES OF BUSINESS COMMUNICATIONS
THEME 6. BUSINESS COMMUNICATION: NATIONAL PARTICULARITIES
THEME 7. INFORMAL KINDS OF PROTOCOL CONTACTS WITH BUSINESS PARTNERS
LITERATURE

CONTENT MODULE 1. THEORETICAL ASPECTS OF BUSINESS PROTOCOL

THEME 1. ETIQUETTE AND PROTOCOL

1. What is the ‘etiquette’

The etiquette of formal contacts

Protocol and its types (business protocol and diplomatical protocol)

1. What is the ‘etiquette’

Business etiquette is the established order of behaviour in sphere of business and business contacts.

Etiquette helps to avoid misses or to smooth in their accessible, standard ways. Therefore etiquette of the businessman, it is possible to define as the basic function or sense as formation of such rules of behaviour in a society, which promote mutual understanding of people during dialogue.

Etiquette is also one of main instruments of formation of image. Those firms, in which it is not observed etiquette, lose very much much. There, where is present etiquette, productivity is higher, there are better results. Therefore always it is necessary to remember one of the main postulates which is known by businessmen of all world: good manners are profitable.

The Business etiquette is a form of the business contact, which helps to be orientated in standard situation. The knowledge of the business etiquette promotes the mastering by skill in interpersonal relations, coming from principle and rates of the business ethics.

The Business etiquette comprises of itself variety of rules, forming base of the code of the behaviour, accepted in ambience of well-mannered people.