Студопедия.Орг Главная | Случайная страница | Контакты | Мы поможем в написании вашей работы!  
 

Read the text to fulfil the tasks. Consumer law is mostly concerned with the rights of private individuals



Consumer law is mostly concerned with the rights of private individuals. Consumer rights are not a new concept. Pre-industrial societies throughout the world have imposed punishments on traders who deceive their customers, even if they make honest mistakes. Bakers in Medieval England were so worried about the laws against selling underweight bread that they developed the custom of adding an extra roll free to a batch of twelve. Even today the expression "a baker's dozen" means thirteen of something, not twelve.

Consumer law has grown most quickly in wealthier industrialized countries where people are accustomed to asserting their rights. In Britain, the magazine “ Which?” has been publishing independently researched information about products, services and legal rights for thirty years, and popular television programs discuss consumer complaints.

There are consumer laws implying certain terms into consumer agreements.

In English law, for example, the 1979 Sale of Goods Act implies a term that the seller has a right to sell. This protects the honest buyer from a seller who had no right to sell goods because they had been stolen. Another implied term is that goods correspond to any description given to the buyer. Another is that they be of "merchantable quality"—but this only applies if the seller is in business. When buying from a private seller the buyer may have to rely on express terms about quality. The 1982 Supply of Goods and Services Act implies similar terms regarding services. It also implies that services be provided with reasonable care at a reasonable cost and within a reasonable time.

A difficult problem in consumer law is deciding who is responsible when goods are lost in delivery or delivered late. The buyer has no responsibility until the time he takes possession of the goods. If goods arrive late he may be able to discharge the contract (refuse delivery) if he can show that time was of the essence (of vital importance). Sometimes this is implied by the nature of the transaction — for example, a contract to deliver fresh food or newspapers.

Another difficult problem is that of exemption clauses. These are warnings to the consumer by the supplier that no responsibility will be accepted in the case of loss, damage or injury. For example, dry-cleaning businesses often have notices on a wall, or on the back of tickets refusing responsibility for damage to clothes. Parking lots have sign saying that customers park at their own risk. Sports clubs warn that they are not liable if members injure themselves using their equipment. The law about exemption clauses varies from country to country.

One of the fastest-growing areas of consumer law is product liability responsibility for damage or injury caused by faulty goods. During the 1960s, a series of cases in the United States established the principle that consumers need only to show damage, effect, and a relation between the two. In 1985, the European Community issued a directive setting similar standards leading to new laws in seven EC countries, such as the 1987 Consumer Protection Act in Britain. The new law simplifies the requirements of proof and allows action against the supplier and importer as well as the manufacturer. In Japan, consumers still have to prove not only that there was a defect leading to damage, but that this was a result of the producer's clear negligence. Consumers complain that it is extremely difficult for them to win cases, partly because rules of technological secrets allow companies to withhold important information about products.

Defendants in criminal cases have tried to use the defence that their actions were the result of being influenced by something they saw on television. In 1988, parents sued rock star Ozzy Osbourne after their child killed himself; they claimed that he had been influenced by song lyrics. They lost the case, but the judge said that the principle of freedom of speech did not necessarily exempt rock stars from legal responsibility in such cases.

Another problem manufacturers now have to worry about is what to do when someone threatens to put poison or glass or some other harmful substance in a product to be consumed by the public. In Japan, organized crime associations and individual employees have often used such threats in order to get money from a company. Even when the company could find no evidence of the threat having been carried out, it has usually decided to pay the money rather than take the risk of losing its sales. But what happens if a company refuses to be threatened, leaves its products on the shelves, and a member of the public is consequently poisoned? In the United States the Food and Drug Administration has laid down guidelines for companies depending on the likelihood of harm to the public.

One of the difficulties for governments when they make consumer legislation is to balance the interest of the consumer against those of the producer.





Дата публикования: 2014-11-03; Прочитано: 605 | Нарушение авторского права страницы | Мы поможем в написании вашей работы!



studopedia.org - Студопедия.Орг - 2014-2024 год. Студопедия не является автором материалов, которые размещены. Но предоставляет возможность бесплатного использования (0.01 с)...