Section 2. Grammar workout

Fill in the blanks with the right form of an article (no article – NA, the indefinite article – IA, the definite article – DA) and check your choice against Paragraphs 5 and 6 of the text.

One of (NA, IA, DA) most notable features of (NA, IA, DA) globalisation has been (NA, IA, DA) outsourcing of services to (NA, IA, DA) countries with (NA, IA, DA) cheaper labour costs. (NA, IA, DA) Global English has helped accelerate this phenomenon and give India (NA, IA, DA) competitive edge. English is so desirable in (NA, IA, DA) outsourcing business because most of (NA, IA, DA) offshore contracts come from (NA, IA, DA) English-speaking corporations. When (NA, IA, DA) customers in some branches of (NA, IA, DA) McDonald’s restaurants in the USA place (NA, IA, DA) orders for (NA, IA, DA) fast food, they speak to (NA, IA, DA) call centre hundreds of miles away, who pass back (NA, IA, DA) order, together with (NA, IA, DA) digital photo of (NA, IA, DA) customer, to (NA, IA, DA) kitchen. This approach is marginally cheaper for (NA, IA, DA) restaurant per (NA, IA, DA) transaction but it apparently can make (NA, IA, DA) process 30 seconds faster, allowing more burgers to be sold per (NA, IA, DA) hour, with (NA, IA, DA) fewer mistakes. Each day at 4.30 am (NA, IA, DA) 20 well-educated Indians start (NA, IA, DA) work in their call centre in Kerala, India. They provide (NA, IA, DA) one-to-one tutorial help in (NA, IA, DA) subjects such as (NA, IA, DA) maths and (NA, IA, DA) science to (NA, IA, DA) Californian schoolchildren. One recent estimate suggests that over 20,000 American schoolchildren now receive (NA, IA, DA) e-tutoring support from India, usually through (NA, IA, DA) US service providers.