I. Read the dialogue and the text below and remember the words and expressions in bold type

Travel agency: Ken Follett: Travel agency: Ken Follett: Travel agency: Ken Follett: Travel agency: Ken Follett: Travel agency: Ken Follett: Travel agency: Ken Follett: Travel agency:

Good morning. Can I help you? Yes, please. This is Ken Follett speaking. I’m planning to fly to Britain next week. Are there any seats availableon Wednesday? Just a moment… I’ll check…year…there are a few seats left. Are you flying alone, sir? Yes What city are you going to fly to? I have to fly to London-Glasgow. What’s the price of a flight at the moment? Well, that depends. Do you want to fly first or economy class? And how long would you like to stay? Well, I’m planning a short visit, maybe nine days or so. But I don’t want a package tour. Just the flight economy class I suppose. And when is it you’d like to leave? On the 10th of November. Then I can get you an excursion ticket. That’s on Russian Airlines and it’ll cost $695 for seven days including a return ticket. May I pay in cash? Certainly, sir. Here you are. Flight PSS 722.

THE NEW ORLEANS HOLIDAY TRAVEL AGENCY

Tracy's next stop was at the New Orleans Holiday Travel Agency. The young woman behind the desk asked, "May I help you?"

"I'm Joseph Romano's secretary. Mr Romano would like to make a reservation for Rio de Janeiro. He wants to leave this Friday."

"Will that be one ticket?"

"Yes. First class. An aisle seat. Smoking, please."

" Round trip?"

" Oneway. "

The travel agent turned to her desk computer. In a few seconds, she said, "We're all set. One first-class seat on Pan American's Flight seven twenty-eight, leaving at six-thirty p.m. on Friday, with a short stopover in Miami."

"He'll be very pleased," Tracy assured the woman.

"That will be nineteen hundred and twenty-nine dollars. Will that be cash or charge?"

"Mr Romano always pays cash. Could you have the ticket delivered to his office on Thursday, please?"

"We could have it delivered tomorrow, if you like."

"No. Mr Romano won't be there tomorrow. Would you make it Thursday at eleven a.m.?"

"Yes. That will be fine. And the address?"

"Mr Joseph Romano, Two-seventeen Poydras Street, Suite four-zero-eight."

The woman made a note of it. "Very well. I'll see that it's delivered

Thursday morning."

"Eleven sharp," Tracy said. "Thank you."