Task 1. Match the words or word-combinations with their definitions

1. Inclusive tour a) an airline that operates according to a timetable

2. Charter inclusive tour b) an airline that operates its planes on routes

and at times when there is a demand for service

3. Scheduled airline c) a packaged tour that uses chartered aircraft

for transportation

4. Non-scheduled airline d) a packaged tour that uses scheduled airlines

5. Cruise e) an aircraft that has been trended to fly when

and where the service is desired

6. Charter plane f) a pleasure voyage by ship

7. Independent traveller g) the percentage of rooms or beds in a hotel

that are occupied in a particular period of time

8. Occupancy rate h) one who doesn’t travel as a member of a group

Task 2. Fill in the blanks with suitable words from the list below:

forward reduction issue

refund booking holiday

faithfully Mountain change

purchase cancel contact

Dear Sir,

1. I am writing to inform you of a ___ in our tour to Kintown, ref. NHL/65

JF.

2. The hotel will be the ___ Inn, not the Silver Hill Hotel.

3. We received a ___ from you on behalf of Mr. Tom Roft for a two-week __

from Monday, 3^rd July to Sunday, 17^th July.

4. Your client may ___ a different holiday from us and we will give a ___ of

$50.

5. Alternatively, if we would like to ___ the holiday, we will ___ the money

that he has paid.

6. We will also ___ accredit note for $50.

7. Please ___ Mr Tom Roft and let us know what he would like to do.

8. I look ___ to hearing from you.

9. Yours ___, K. Strogh, Manager.