Bridge Insurance Ltd

124 Kew Gardens Road, London SW2 5HB

Tel: 0171 433 8211-15 Fax: 0171 433 563318

Mr. Smith

Restaurant ‘Tasty Things’

120 Riverside Road

London EC23 5TR

2 March 20….

Dear Mr. Smith

Re: Policy number DR 239981 R, Claim Ref. DR 4381

Thank you for your (1)………..relating to the fire at your restaurant. We confirm that your policy is (2)…………………..and therefore covers fire.

Our (3)…, Peter Carrow, will visit you on 7 March to see the damage.

You will receive (4)…………..for all damage to the building and equipment. You should supply an (5)…………..from two firms for the repairs. You will also receive (6)…………..for loss of business, though you will have to make a separate claim. In addition, your (7) ………………..also provides (8)………..for any (9)……..…..which may arise.

Finally we would like to inform you that your (10)………will rise by 10% as your (11)…………will be affected by this incident.

Yours sincerely

Margaret Jones

Margaret Jones

Claims Manager

IV. Look at the words used with the term claim; use the verbs to fill the gaps in the sentences below. Put the verbs into the correct form:

To submit, to accept, to settle, to make, to reject

1) ‘Good morning. Claims department. Can I help you?’

‘Yes, my name is David Smith. My car was involved in an accident earlier today, and I’d like to……….a claim on my policy’.

2) How long do you think it will take to……….the claim?

3) I am pleased to tell you your claim has been……….

4) You will need to……….your claim to us within the next three weeks.

5) I am sorry to say your claim has been ……..