Pre-reading

What should a good fast-food restaurant have? Put a tick (3) for the good points, and cross (7) for the bad points. Then, choose the points you think are most important and talk about them, as in the example.

Firstly, a good fast-food restaurant should have…. Secondly, it should have…. Thirdly, it should have…. However, a good fast-food restaurant should definitely not have….

r a varied menu

r fast service

r dirty toilets

r delicious food

r a wide choice of vegetarian dishes

r high prices

r helpful, friendly staff

r smart uniforms

r slow service

r good music

r clean tables

r rude waiters

r comfortable seating

r a no-smoking policy

& Reading

a) Mr Harris visited Monty’s fast-food restaurant to write a report about its good and bad points. Read this report and fill in the missing headings from the list.

- Food & Prices

- Atmosphere

- Introduction

- Conclusion

- Service

b) What good/bad points does Mr Harris mention in his report? What solutions does he suggest? Which modal verb does he use for his suggestions?

1 …

The purpose of this report is to assess the new Monty’s fast-food restaurant in Chester, which I visited on June, 28.

2 …

There is a varied menu at Monty’s which includes a wide choice of vegetarian dishes and five types of delicious hamburgers. I tried the Mexican Sizzer – a spicy hamburger with chilli sauce in a soft, white bread roll. It was very tasty. However, it was rather cold. I also thought that Monty’s was a bit too expensive.

3 …

The Monty’s staff were helpful, friendly and polite during my visit. They looked very smart in their clean uniforms. Unfortunately, the service was rather slow and one of the cashiers gave me the wrong change.

4 …

The friendly staff, good music, clean tables, and comfortable seating all helped to give Monty’s an excellent atmosphere. The new no-smoking policy is also a good idea, and it made my meal at Monty’s a very pleasurable experience.

5 …

The new Monty’s restaurant in Chester is, on the whole, a great success. However, I think that the manager should make a few improvements. Firstly, he should make sure that all hot dishes are hot when they go out to customers. Secondly, he should lower the prices, as they are too high for a fast-food restaurant. Finally, he should improve staff training, so that the staff work faster and make fewer mistakes.

Read the sentences and decide whether the following statements are true (T) or false (F).

1. There is a varied menu at Monty’s.

2. Monty’s was a bit too cheap.

3. The Monty’s staff were helpful, friendly and polite.

4. The new no-smoking policy is also a bad idea.

5. The manger should make no improvements.

— Speaking

Read the report of Mr Harris again and make notes under these headings. Then, use your notes to talk about Monty’s.

· good points

· bad points

· suggestions

- Writing (a report about good and bad points of a place)

When we write a report about the good and bad points of a place such as a restaurant, a campsite, a hotel, etc, we can divide it into three parts:

Ÿ the introduction, where we state the purpose of our report;

Ÿ the main body, where we talk about the good and bad points with examples. We write each piece of information under sub-headings;

Ÿ the conclusion, where we give our overall impression and make our suggestions

We can use present tenses or past tenses for this kind of report.

Plan

Introduction

The purpose of this report is to assess the new Romano’s family restaurant in Norwich, which I visited on January, 27.

Main Body

Ÿ Food and Prices (good and bad points with examples)

Ÿ Service (good and bad points with examples)

Ÿ Atmosphere (good and bad points with examples)

Conclusion

Overall impression and suggestions.

Listening

Part 1. Listen and underline the correct information in the table, then use the table to talk about Romano’s.

	Good points	Bad Points&Suggestions
Food&Price	· menu varied/boring, great pasta dishes & interesting desserts/starters · not cheap/not expensive	· wine tasted like vinegar/beer – check quality of wines
Service	· staff polite & helpful · service very slow/fast	· one waiter was wearing jeans/a tracksuit – get staff a proper uniform
Atmosphere	· soft/loud music, beautiful furnishings, clean tables, friendly staff	· very noisy/smoky – start a no-smoking policy

Part 2. Use the information in the table above to write a report about the good and bad points of Romano’s (150-200 words).

Part 3. Tim Davis visited the new Fontana’s Pizza House in Sunford last week. Read his comments and be ready to write his report. Use the report in the previous exercise as a model (120-160 words).

· The pizzas were tasty and they weren’t expensive.

· It was rather noisy – I think they should play quieter music.

· The tables were clean and the furnishings were very modern.

· The menu was rather boring – I think they should add some different dishes.

· The service was slow – I think the manager should train staff to work faster.

· The staff were very friendly.