Прочитайте текст и вставьте пропущенные слова. Good communication skills project an image of confidence and____1____

Good communication skills project an image of confidence and____1____. Although some of them are natural and go without saying some of them still can be acquired by practice and preparation. Sometimes it’s useful to develop a strategy when you want to start a conversation with someone you don’t know.

· Start with “hello” and simply tell the other person your ___2___ and ask them theirs. Then offer your ___3___ to shake.

· Look around and see if there is anything unusual to point out. (Talking about the ____4____ is probably not a good idea unless there is something very unusual about it – a storm, snow, tornado, etc.) “Have you seen that picture over there?” – “This is an interesting building. I wonder how old it is.”

· If you can, offer a ____5____ about something, but only if it is sincere and not too personal. For example, “I saw you using a MacBook – looks very nice. Are you happy with it?”

· Ask questions which will make the other person feel that they are interesting. People like talking about themselves but don’t make the questions too personal. Ask for their ___6____ about things and their possible experience of current ___7____ and situations. “Have you been affected by this strike?” It’s not a bad idea to mentally prepare a list of possible ____8___ before you begin the conversation. Avoid politics and ___9____ because they are sensitive subjects for some people.

· Instead of worrying about what you are going to say next, ___10___ carefully to what the other person is saying and take up any conversation opportunities they offer you. Agree, disagree, ask follow-up questions and ___11___ opinions to show you are interested.

· Look the other person in the eyes, but don’t ___12___ or get too close. Smile occasionally, but avoid using a fixed grin.